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Objective

To ultimately contribute my extensive customer service skills while both strengthening your company's culture and ensuring the overall well being of our patients to my peak ability. 

Objective

To ultimately contribute my extensive customer service skills while both strengthening your company's culture and ensuring the overall well being of our patients to my peak ability. 

Skills

My skill set allows me to apply my excellent phone skills to both effectively communicate for both problem resolution and to diffuse client complaints. I posses expert telephone skills, good memory,  detail orientation, experience with both Macintosh and Windows operating systems, and intermediate Microsoft Office software knowledge (Word, Powerpoint, and Excel.) As a quick learner, I am skilled at computation, accounting, and accurate record keeping.  Lastly, I have a friendly phone demeanor that portrays empathy and passion while I do my best to improve the greater picture for everyone I have the opportunity to help. 

Work History

Jan 2013Mar 2015

Phone Banker II

Wells Fargo

Receive over 80 incoming banking issue calls daily, utilize my effective problem-solving skills with empathy and my superior product knowledge to provide expedient one-call resolution by addressing the current matter, and tailor the available products to the customer’s individual needs to solve potential future concerns. Consistently exceed sales goals and customer satisfaction to raise the average net promoter score.

Jun 2011Jul 2012

Sales Associate

West Corporation

Exceed the expected 30 inbound sales calls per day to inform customers of promotions for AT&T cell phone, internet, and UVerse packages while simultaneously running applications for superior service and handling multiple phone lines. Track and surpass all sales metrics mandated by our client. Dutifully record all pertinent information for all transactions.

May 2010Aug 2011

Sales Associate

Peppermill Casino, Inc

Offer and endorse all products or services endorsed by the Reno Peppermill Casino and additional properties.  Create reservations, book both concert tickets and flight packages, promptly take payment information, input all special requests, enter faxed reservations for third parties, utilize customer’s compensation points for rooms, and up-sell rooms to suites.

Education

May 2014Jun 2015

Certified Pharmaceutical Technician

Career College of Northern Nevada in Reno Nevada

Pharmacy Technician Diploma                                       4.0 G.P.A. 

References

Personal and Professional References available upon request