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A results driven, committed and articulate sales representative with excellent communication skills and a high level of customer commitment. Multi-skilled with the ability to plan & manage territory whilst and maintaining & developing existing and new customers through ethical sales methods and consistent high customer service. Possessing a good team spirit, deadline orientated and having the ability to succeed in a demanding sales environment. With this in mind I am looking forward to a making a significant contribution in a ambitious and exciting company that offers a genuine opportunity for progression

Work experience

Alco Valves Group Limited  

Nov 2016Present 

Vendor Approval Liaison 

  • Vendor Approval process and all connecting activities
  • Ensuring that Health & Safety and Environmental standards are complied with.
  • Conversing with Government Embassy's to approve documentation.
  • Completing various extensive complex forms to register the company with potential end users s to expand the current product portfolio.
  • Maintained friendly and professional customer interactions at all times.
  • Deal effectively with international companies in an organised and efficient manner. 
  • Working with a team tasked with facilitating the growth of Alco Valves within the Oil and Gas market by offering highly engineered, quality products into the Oil and Gas sector.
  • My main role within this function is dealing with daily global enquires and providing technical and commercial assistant to clients requirements in order to ensure orders to meet monthly targets.
  • Main responsibilities include; Identifying customer needs Dealing with daily enquires Providing technical and commercial quotations Assessing customer requirements and advising alternative technical advice and solution.
  • Reading and understanding customer specifications and requirements Developing new terrains; collecting market research and expanding into new markets Identifying new markets and customer base Reporting statistical figures and KPI's monthly and yearly Attend meetings and presentations internally and externally Attending kick of meetings with clients Evaluating competitor activity and developing appropriate responses Writing accurate & informative sales reports and documentation Constantly developing existing sales processes which will generate sustainable growth and new business.

MM Physiotherapy Ltd

October 2016April 2018

Clinic Manager

  • Completed and posted bills, contracts, policies and cheques.
  • Oversaw daily office operations for 2 employees.
  • Reduced overheads by taking on more responsibility for creative and administrative projects.
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
  • Trained, coached and mentored staff to ensure smooth adoption of new programme.
  • Developed and rolled out new policies.
  • Increased profits by 50% in one year through restructure of business line.
  • Analysed budgets, financial reports and projections for accurate reporting of financial standing.
  • Created an analytical framework for identifying and developing financial growth opportunities.
  • Assumed ownership of accounting, forecasting and strategic supply planning.
  • Implemented employee and company handbook and working procedures
  • Contacted new healthcare organisations to register the clinic to become an approved health care provider. 

Alco Vales Group Limited

Oct 2012Oct 2016

Internal Sales Representative

Working with a team tasked with facilitating the growth of Alco Valves within the Oil and Gas market by offering highly engineered, quality products into the Oil and Gas sector.  My main role within this function is dealing with daily global enquires and providing technical and commercial assistant to clients requirements in order to ensure orders to meet monthly targets.

Main responsibilities include;

  • Identifying customer needs
  • Dealing with daily enquires
  • Providing technical and commercial quotations
  • Assessing customer requirements and advising alternative technical advice and solution.
  • Reading and understanding customer specifications and requirements
  • Developing new terrains; collecting market research and expanding into new markets
  • Identifying new markets and customer base
  • Reporting statistical figures and KPI's monthly and yearly
  • Attend meetings and presentations internally and externally
  • Attending kick of meetings with clients
  • Evaluating competitor activity and developing appropriate responses
  • Writing accurate & informative sales reports and documentation

  • Constantly developing existing sales processes which will generate sustainable growth and new business.



Grandma Pollards Chippy

Nov 2005Oct 2012

Sales Assistant & Waitress

Actively undertaking most roles within the restaurant setting including taking order, table service, plus additional kitchen and preparation work. In addition I was promoted to undertaking more managerial roles such a front of house, cash control and being responsible for a small team of 10 employees.

Main responsibilities;

  • Assisting with the training of new members of staff.
  • Handling customer complaints and queries- listening to the customers’ problems then devising a way to solve the problem without disrupting service or offending the customer.
  • Ability to work effectively under time pressure and for long and extended hours
  • Developing innovative ideas to improve the service within the shop.
  • Contributing significantly towards the day to day running of the shop including delegating jobs to other members of staff, checking that all jobs are carried out to the highest standard.
  • Ensuring the premises is shut down and locked up correctly
  • Effectively managed stock to use stock items to prevent waste and decrease profit loss.

Mount Skip, Hebden Bridge Golf Club

20112012

Bar Staff & Waitressing

Undertaking most roles within the bar and restaurant setting, including table service and bar tending plus occasional kitchen work. In addition I was promoted to undertaking some management type tasks such as stock take and bar cash control and delegating roles effectively between team members.

Gordon Riggs, Mill Shop Cafe

Dec 2008Jul 2009

Sales Assistant & Waitress

Undertaking most roles within a waitress setting, including table service with the occasional kitchen and food preparation work. In addition was taking orders and relaying them through to the kitchen, handling money and dealing and managing stock and following orders effectively from higher level management and conducting certain roles to the highest standard required.

Education

University of Huddersfield

2017Present

MSc Masters of Economics 

Currently undergoing an MSc in Economics. Expected completion September 2018

Term 1  - Macroeconomics,  International Economics, Economic Statistics, Economics of Financial Markets 

Term 2  - Mircoeconomic's, Globalisation and Financial Markets, Econometric's, Applied banking and business modelling. 

Term 3 - Economics Research Paper - determining an outcome of conducted research using analysis of three regression models. 

University of Huddersfield

20102014

BA (Hons) Business Studies – Graduated 2:1

Modules (Year One) - Accountancy, Statistics, Financial Services, Marketing, Business issues and ethics.

Modules (Year Two) – Operations Management, Research methods, small business, enterprise and planning, Banking and Finance and Organizational Behaviour.

Modules (Year Four) – Dissertation Module, Small Business Entrepreneurship, Strategic Retailing, Environmental Policy & Business Policy


Calder Sixth Form

Sep 2008Aug 2010

A Levels

Business Studies – (A)

Media Studies – (B)

Economics - (D)

Todmorden High School

Sep 2003Aug 2008

GCSE's

A - C in 11 GCSE's which include;

Mathematics (B)

English Language & Literature (B)

Graphics (B)

Textiles (B)

Science (Biology, Chemistry & Physics (B-C)

Key Skills & Competencies

  • A good level of written and verbal communication skills.
  • Able to quickly gain extensive knowledge of a company products & services.
  • Possessing a confident and articulate telephone manner
  • Superior attention to detail
  • Self-motivated professional
  • MS Office Suite
  • SPSS/STATA/SAS software proficient

Courses

  • Introduction to Valves (BVVA)
  • Introduction to Hyraulics (BVVA)
  • Lean Six Sigma - White Belt Certification 

Hobbies/Interests

Volunteering Work

I volunteered to travel to Uganda with the Great Generation charity to help with numerous projects and activities which included;

  • Actively teaching local children awareness and prevention of HIV & Aids.
  • Volunteering at local medical centres offering assistant and medical help.
  • Worked alongside local communities to build food gardens in order to become more sustainable

I have a monthly membership at my local gym which i attend 4-5 times a week and take part in various fitness class such as spinning, box fit and Insanity.

References

References are available on request