Work History

Work History
Aug 2013 - Present

Media Specialist

FBCG
  • Presentation Pro and Audio in support of media production and stage performances
  • Received limited training on soundboard in support of guest speakers
Jan 1983 - Present

Business Owner

UX Web Design Studio
  • Project management
  • Full cycle web design, HTML, CSS coding and prototypes
  • Writing and editing (business, technical, editorial, research and content)
  • Graphic design of brochures, annual reports, magazine ads and catalogs
  • Illustration and photography with digital photo management
  • Social media and multimedia
  • Software testing and data cleansing
Mar 2015 - Apr 2015

Usability Testing Consultant

Reflection Software
  • Reverse engineered NADA lectures towards content development for an eLearning series
  • Software Testing of Cashier Training
  • Tools: Storyline 2, MS Word and Excel, Photoshop
Oct 2014 - Jan 2015

EPIC and EMR Temporary Coverage

Northwestern Health
  • Front desk floater providing coverage at eight facilities located throughout the Chicago area
  • Managing rehab patient appointment schedules (in person and over the phone), distributed and explained educational and care plan documentation and secured signatures, patient accounts, product and equipment purchases and insurance processing protocols
  • Accounting tasks with secure Dunbar delivery protocols as well as interoffice mail
  • Received training on insurance handling, adjustor interactions, and insurance coding
  • Tools: E-Clinical and EPIC and Excel
Jul 2014 - Aug 2014

Event Coordinator Contract

CM Services
  • Assisted Executive Director and two Managers to plan association conference events during Project Coordinator’s medical leave
  • Utilized event planning cloud applications and protocols, networks, print functions
  • Tracked and input participant information and prepare deliverables including 300 name badges
  • Assisted speakers via email and over the phone to answer questions, finalize arrangements and secure, edit and print PowerPoint presentations
  • Ordered, printed, assembled and packaged event materials, cameras and other equipment
  • Processed incoming mail and posted checks and performed basic accounting tasks
  • Acquired print quotes and worked with catering company, hotels and conference hall
  • Tools: Event Scheduling Software, Constant Contacts, Excel, PowerPoint, Outlook
Oct 2009 - Feb 2010

Web Designer uic.edu/com/surgery

University of Illinois Chicago, Dept. of Surgery, Chicago
  • Collaborated with Chief Surgeon, Director of Operations to drive online communications
  • Gathered wrote, edited and coded division news and uploaded surgical movies
  • Interviewed, photographed and wrote a journalistic article about a renown surgeon
  • Gathered Google Analytics metrics and presented findings
  • Evangelized usability testing (heuristic, observational and card sorting)
  • Product research and marketing promotion for DaVinci robotic surgery
  • Worked with advertisers and fund-raising team and participated in marketing meetings
  • Contributed marketing ideation for “Concierge Service”
  • Received training on UIC’s EMS system
  • Tools: Dreamweaver, Flash, Photoshop, Illustrator and HTML5, CSS, Google Analytics, Google Docs, Lotus, XML, JS
Feb 2007 - Aug 2008

Technical Project Lead

Motorola, Global Corporate
  • Guided design, functionality, branding, accessibility and usability factors for “Quality” portal
  • Performed usability testing and reported findings to the Usability Director Managed Live Links security permissions for divisions and stakeholders
  • Created process flow diagrams, tables and charting for Digital Six Sigma (DSS)
  • Managed the photo library and licensing, retouched photos and created original graphics
  • Managed “Quality” benchmarks and project plan
  • Performed usability testing and wrote a report on findings for Usability Manager
  • Leveraged Vignette Content Management, a BETA site, Live Links on TIGER server
  • Designed and wrote a PowerPoint training for users of new Wiki (CMS)
  • Performed competitor research and input into Excel to support an ASP.net function
  • Elected to the Intranet Excellence Committee
  • Technical project lead responsible for design and development for "How2PlanAMeeting"
  • Generated, presented and advised on click-stream analytics
  • Tools: Vignette, Dreamweaver, Photoshop, Illustrator, Flash, Webtrends, PowerPoint, Word, Excel and various plug-ins
Jun 2006 - Jun 2007

Production Specialist

Q-Center, Publishing Services
  • Met with clients (Price Waterhouse Cooper and Accenture)
  • Quoted timelines, digitally assembled educational binders for conferences
  • Utilized network and job queue towards output of materials to Canon copiers
  • Managed print vendors and utilized in-house CD burners and large format printers
  • Designed print pieces and created digital illustrations
  • Received training on color management techniques for printed materials
Jun 1998 - Aug 2006

Adjunct Instructor

Westwood Technical College

Adjunct: Illustrator, Photoshop and Graphic Design

Nov 2005 - Apr 2006

Marketing Associate

Barco Products
  • Usability Consultant with testing for e-Commerce web site with a shopping cart
  • Researched SEO providers and Pay-Per-Click and presented findings to President
  • Expanded “keywords” towards SEO through Observational Testing within CS Dept.
  • Researched, designed, wrote and posted ads in APS Content Management System
  • Conducted ROI analysis on products and input into a spreadsheet for manager
  • Account management for of a line of outdoor furniture
  • Supervised and allocated work to Graphic Designer
Oct 2003 - Dec 2003

Web Designer

McDonalds
  • Organized and built out “World Children’s Day” in Ronald McDonald section
  • Maintained Visio project plan and coordinated benchmarks with team members
Jul 2002 - Sep 2002

Photoshop Specialist

Blackdot Group

Edited and cleaned of digital images and stored in network for print production

Education

Education
Aug 2002 - Jun 2006

M.Sc

DePaul University

Major: Information Systems, Concentration: Human Computer Interaction

Aug 2000 - Jun 2001

B.A

DePaul University

Major: Integrated Marketing Communications

Aug 1997 - Jun 1999

A.Sc

Robert Morris College Northern Illinois University

Major: Web Design, Minor: Multimedia

Aug 1989 - Jun 1994

course work only - Studio Art

Northern Illinois University

Major: Drawing (all studio art credits toward a degree met outside of a BFA)

Skills

Skills

Skills

Web Development, EMS, CMS, LMS, Human Computer Interaction Software Testing, Assessments, Entity Relationship Diagramming and Pivot Tables, Graphic Design (Print/Web) Case Tools, Charting, Social Media, Clickstream Analytics, SEO, Security and Legal/Compliance, Records/Documentation, Database Builds and Maintenance, Basic Accounting, Writing and Editing, Research, Content Development, Marketing, Online Training, Curriculum Development, Project Coordination, Presentation Development, Electronic Medical Records (EMR, EPIC), Educational Technologies, Internet Research, Client Services, Photography, Technical, Medical, Editorial Illustration, Networks

Tools

Adobe Premium, Vignette EMS, Flash, HTML5, CSS, Storyline 2, Presenter Pro, Live Links, Webtrends, Google Analytics, QuickBooks, E-Clinical, EPIC, Tiger, Blackboard, MS Office, Beginning JS, AS, Java, RSS, XML, ASP, PHP and SQL Data Warehousing, Xerox or Canon copiers (including large format printers, CD and DVD Burners, FTP (and other plug-ins, content systems, project tools and applications), Mac or Windows OS