Kathleen Joyce Mopera

  • Brampton US-ON
Kathleen Joyce Mopera

Work History

Work History
Jan 2006 - Present

Sales Associate

Bluenotes, YM Inc.
Jan 2009 - Jun 2009

Resource Centre Assistant Volunteer

YMCA Mississauga Employment Centre

Mississauga YMCA Employment Resource Centreis wide array of resources and equipment. Their highly skilled staff will help you use our Internet-connected computers, fax machines, photocopiers, videos, and printed materials. They also offer free workshops that will help you kick-start your job search.

In addition to the resource centre, they offer the following programs to help you get a job. 

  • Job Connect
  • Summer Jobs Service
  • Youth Enhancement Support Services
  • Job Development and Support Service
  • Targeted Wage Subsidy
  • Apprenticeship Program

Youth between the ages of 16 and 24 may also contact a counsellor for help addressing the issues related to the abuse of substances such as alcohol and drugs.

2008 - 2008

Employment Counsellor Apprentice

Humber College Institute of Technology and Advanced Learning - Humber Brampton Employment Counselling Centre
Program Objective

The Humber Brampton Employment Counselling Centre (HBECC) is a centre that provides employment counseling services to unemployed clients who have complex issues or employment barriers that are preventing their integration into the labour market.  Through a collaborative counselling process, clients will be helped to identify needs and develop action plans that will ultimately lead to employment.  

Program Services
  • Identify employment issues
  • Clarify employablility issues
  • Establish mutually agreed-upon action plan
  • Implement action plan
  • Provide follow-up support
Job Maintenance Workshops
  • Problem-solving
  • Conflict management
  • Motivation
  • Assertiveness
  • Diversity in the workplace
  • Personality types
  • Team-building
  • Responding to change
  • Workplace laws
  • Time management
  • Career decision-making
  • Job search
2008 - 2008

Employment Consultant Apprentice

Sheridan College Institute of Technology and Advanced Learning - Job Connect Program

Job Connect is a free employment service to help job searchers who are out of school and work find full time employment. The program is funded by the Government of Ontario.

Summer Job Service Halton, Brampton and Caledon

The Summer Job Service is delivered by Sheridan College and funded by the Government of Ontario. It is designed to help students get good summer jobs, and supply community businesses with access to these students.

They Offer Free:

  • Employment matching
  • Resume Critiques
  • Job Postings
  • Job Skill Workshops
  • Access to Internet, Photocopier and Fax Machine at Oakville and Brampton Resource Centres.

Students: Are you between the ages of 15-24 or 15-19 with a disability? Intending to return to school in September?

  • Visit one of our locations
  • Fill out an application
  • Hand in your resume
  • Gain access to our list of jobs
  • Get A Great Summer Job!

Employers: Are you needing to hire summer staff?

  • Fill out an application
  • Post you job requirements
  • We will send you resumes
  • Inquire about a possible $700.00 wage subsidy for each student hired.
  • Find great Summer Help!


Sep 2007 - Dec 2008

Ontario College Diploma

George Brown College



Community Outreach

Increased public awareness of Job Connect programs within community by sending letters promoting employment services Raised interests of programs and events at local church to surrounding neighbourhoods by door-to-door service and handing out flyers Coordinated with local church’s youth group in collaboration with Free the Children to raise awareness of civilians’ needs in war-torn countries  


Assisted managers with expenses and payroll to secure accurate information of store’s daily accounts and transactions Provided administrative and secretarial support for various departments of health institution answering telephones, assisting patients and overseeing mail deliveries and client inquiries Initiated phone calls to patients regarding appointment reminders and rescheduling, updating changes to database and information in client files Coordinated with HR staff of Cardiopulmonary department for daily administrative duties of handling client case files reporting discretion and other personal information for closure of client files Assisted HR staff as liaison between patients’ physicians inquiring health insurance claims, prescreening prescriptions and/or diagnosis  

Sales and Marketing

Sold specialty clothing to retail store customers, initiating contacts and making direct sales Delivered and met daily budgets, assisting manager with excellent customer service and persuasive sales/marketing techniques earning top employee of units per transactions Introduced promotional products and services during initial process of customer purchases    

Customer Service

Increased sales by identifying customers’ specific needs using counselling techniques assessments Improved Loss Prevention program by immediate contact with customers through direct sales approach and being a proactive model of store theme; integrity Resolved wide range of customer problems by applying assertiveness and counselling-style of communication Increased client exit reports of employment centre by processing daily follow-up reminders with clients through telephone and email Initiates customer contacts by immediately offering further assistance to assess their needs and wants

Client Intakes

 Assisted drop-in clients in the Information Resource Service on a daily basis by providing resource centre orientation and directing to job boards and job postings Provided employment information, resources and materials such as Job Search handouts, internet links, and employment services in the Peel community Researched and organized materials for employment resource centre; researched and ensured availability of current information at all times Increased public awareness of Job Connect programs within community by sending letters promoting employment services


Designed creative and visually appealing workshops on résumé, cover letter, mentoring, Career Exploration, and Basic Workshop Training using PowerPoint Facilitated and co-facilitated various job search workshops including Labour Market Research, Career Exploration, Personality Dimensions, and youth programs at church Accommodated various learning styles by using unique ways of presenting information including group discussions and open ended questions  

Employment and Basic Counselling

Provided employment counselling using Common Assessment and the ACEC model; assisted clients to develop employment action plan  Facilitated Group Counselling for medium sized participants in a practice workshop environment Assisted clients with labour market research, Internet job search, résumé and cover letter critic Facilitated intake of Job Connect program and ensured clients met eligibility criteria Created and updated case notes of new and existing Job Connect clients using Maximizer Assisted Employment Counsellors conduct, score and interpret assessment tests such as COPSystem, Choices and “Who Am I?” Increased productivity of client exit reports by processing daily follow-up reminders through telephone and email Facilitated weekly group discussions with youth using resources and materials at church to develop interactive topics in relation to youth issues


  • music and art
  • piano playing
  • singing
  • dancing
  • God's word
  • shopping
  • volunteer within my community
  • being active with the youth group at my church


Highlights of Qualifications

  • Career and Work Counsellor Program Diploma; Common Assessment Certificate

  • Experience using the Assessment Component of Employment Counselling (ACEC) model and Common Assessment to assess clients employability needs and identify employment barriers

  • Qualified Level B Test Administrator – Strong Interest Inventory, COPSystem and SDS;  Personality Dimensions certificate

  • Experience conducting Labour Market Research, facilitating workshops, assisting clients with job search needs and self marketing techniques

  • Experience working with adults, youth and people from diverse cultural backgrounds

  • 2 years volunteer leadership experience in planning, coordinating, and supervising weekly youth programs at Bramalea Filipino-Canadian SDA church as Associate Youth Leader

  • 4 years active volunteer within the surrounding communities of Peel and the GTA

  • 5 years experience in customer service and retail business

  • Proven skills in problem solving and human services relations in non-profit sectors

  • Experience in administrative roles within internship positions

  • Knowledge in case management, produce reports and case notes

  • Fluent in the language of Tagalog (Filipino)

  • Experience assessing clients and customers immediate needs

  • Proven skills in problem solving and customer relations

  • Outstanding people skills and effective communicator

  • Proficient in Windows XP and Vista, Microsoft Word, PowerPoint, and Internet

Find me @ Twitter!


  • Youth Host Worker/Facilitator
  • Youth Settlement Worker
  • Youth Job/Employment Advisor
  • Employment Counsellor/Consultant
  • Job Coach
  • Employment Resource Consultant
  • Transition Worker


2008 - Present

Common Assessment

George Brown College
2008 - Present

Personality Dimensions

George Brown College
2008 - Present

Career Employment Information Specialist (CEIS)

George Brown College



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