Kathy Harmon

Work experience

Work experience
Aug 2008 - Present

Illinois Notary Public

Kathy Harmon, Inc.
  • Independent Contractor as a mobile notary for national signing services.  Provides in-home loan closings and loan applications.
Aug 2007 - Jul 2008

Account Manager

  • Coordinated the implementation and launched new online, pre-licensing programs for interns within three regional State Farm territories.
  • Coordinated new programs for other regional and national financial institutions.  Increased annual revenue by 25%.
  • Managed client expectations during corporate restructuring by resolving invoicing, fulfillment and technology issues.
  • Worked with key decision makers to define their corporate business requirement and improve student pass ratios by 40%.
  • Demonstrated web based learning management tool and facilitated onboard training for administrators and end users.
Jun 2002 - Jun 2007

Closing Team Lead/Senior Account Manager

Decision One Mortgage Co./ HSBC
  • Directed a team of eight closing agents covering five states funding a monthly average of 875 loans and $90 million in revenue.
  • Identified performance inconsistencies and implemented a processing standard that increased individual unit production by 25%.
  • Developed branch guidelines and compliance standards and reduced percentage of post closing errors from 7% to 1%.  
  • Senior loan processor assigned to top accounts that generated $40 million in annual revenue.
  • Managed a monthly pipeline of 125 + loan submissions. Exceeded company goals for individual volume and unit production. Consistently ranked in the top five among peers.
  • Assigned to new account executives for training and client development.  Mentored newly hired employees in the development of their positions.
  • Communicated underwriting decisions to clients on all loan submissions. Analyzed credit, suggested debt restructuring to gain loan approval.  
  • Trained clients on automated loan submission platform and self-sufficient pricing model.
  • Received corporate recognition (2005 Rising Star Award) for exceptional production, dedication and achievement.
Jan 2000 - Jun 2002

Senior Sales Associate

Citifinancial, Inc
  • Solicited existing and new customer data base for real estate and personal loans.
  • Managed daily cash receivables, reconciled branch bank account and prepared monthly reports.
  • Obtained insurance producers license for Life, Health, Property and Casualty lines.  Sold supplemental insurance products related to credit protection on new and existing loans.
  • Conducted real estate closing and funding.  Managed lien release documentation to meet state guidelines.
Oct 1997 - Jan 2000

Loan Originator

CNI National Mortgage
  • Originated Conforming and FHA loans for a Mortgage Banking company.
  • Marketed loan products to builders, realtors and residents of Cook, DuPage and Will counties.



Bachelor of Science in Elementary Education/Math Education

Western Illinois University - Undergraduate