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Experienced in Microsoft Office Suite. Office skills include file management, scheduling, estimating, workflow analysis, event management, and travel coordination. Competent use of a computer, fax machine, photocopy machine, 10-key calculator, shredder, laser printer, ink jet color printer, and use of a company car. Certification in the technical and clinical aspects of EKG performance. Knowledge of cardiac arrhythmias and related medical terminology. Certification in adult, child, and infant cardiopulmonary resuscitation and the use of an automated external defibrillator. Instruction in the recognition and treatment of choking and the safety factors involved in rescue. Continuing education in insurance laws, rules, and regulations.


BA, California State University, San Marcos. AA, Bakersfield College. EKG Certification, San Diego State University. BLS for Healthcare Providers Certification. Insurance License, Property, Casualty, Life. Over 14 years experience in Customer Service.

Work experience


Claim Service Assistant

State Farm Insurance

Provide assistance to claim handlers and management. Perform duties requiring a variety of office skills and procedural knowledge in direct support of associates involved in the handling of claims. Proficient use of a workstation and related applications to update the Electronic Claim Service Record with confidential, time sensitive, subpoena, subrogation, salvage, and medical information. Order police reports. Input loss report data received from police reports and clients. Prepare files for subpoena and subrogation requests. Create form letters, issue and process payments. Communicate with associates, customers, and vendors regarding claim information and settlement. Manage video streams for online meetings and training in support of efforts to acquire and retain profitable business.Aid in monitoring daily work flow to assure expeditious work processing. Assist in implementing new and revised office procedures as well as provide training and advise management of training progress.


Estimating Coordinator

State Farm Insurance
Provide assistance to field estimators and management. Coordinate scheduling of field estimators for drive-in, non-drive, and supplemental damage estimates. Distribute estimating assignments. Verify vehicle locations. Refer calls to primary estimator.Update the Electronic Claim Service Record with estimating activity and process paperwork. Communicate with associates, customers, and the auto repair industry to enhance the Estimatics process. Organize monthly meetings and make travel arrangements. Order and distribute supplies. Assist management in coordinating the auto damage Service First program. Distribute and maintain survey records and audits.



Professional Certificate

San Diego State
This comprehensive Professional Certification Program prepares students to function as technicians and to take the American Society of Phlebotomy Technician, Electrocardiograph Technician exam in addition to other National Certification Exams. This course includes important practice and background information on the anatomy and physiology of the heart, medical disease processes, medical terminology, medical ethics, legal aspects of patient contact, the Holter monitor, electrocardiography and echocardiography.

Bachelor of Arts

Cal State San Marcos

Preparing to meet the demands of massive amounts of information and rapidly changing social, political, cultural, and scientific environments with awareness, flexibility, and innovation is the mission of the Liberal Studies Program at California State University, San Marcos.


Associate in Arts

Bakersfield College

The Liberal Arts major at Bakersfield College is designed to provide students with the opportunity to earn an associate in arts degree in a broad area of study. The major is interdisciplinary and allows students to develop a variety of skills transferable to numerous occupations and fields of study. The major is intended to provide general knowledge and to develop intellectual capacities, such as reasoning and judgment.





Life Support

American Heart Association

Insurance License

State of California

Professional Certification

San Diego State