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Work experience

Feb 2007Present

Business Development Manager-Program Manager

Cisco Systems

·Showcase Global Smart Services Adoption via online business intelligence and insight dashboards

·Drove global program execution for Renewal Competency Center. Recognized with Q1FY12 Team Award, Q4FY12 Services Product Group Heroes Award

·Increased adoption of Services Business Case powered by Services ROI to support Cisco sales team’s deal closure through strategic communication, training, change management processes

·Advised on Cisco Technical Services sales through deal ROI, margin analysis, competitive assessment, positioning, messaging, in context of ITILv3 framework

·Supported Services Operations Board, Service Collaboration Board, and Service Delivery Collaboration Architecture Board as Communication Apprentice

·Nominated as a Service Product Management and Technology FY10Q4 Hero, recognized in the same quarter for collaborative cross-functional Services ROI Tool development in the Grow Services Sales Support and Business Development team

·Reduced Cisco’s legal and product development costs, improved process efficiency using DMAIC (Six Sigma) methodology to manage Commercial and Open Source Software Initiative strategy, communications, training teams

  • Improved legal compliance and product quality by driving complex, cross-functional integration of Cisco internal alert management tools 
  • Enhanced recruitment, retention, career advancement of technical women and increased community awareness of technical careers for young women by co-chairing 700 member Cisco Connected Women Technology Action Network. Previously lead outreach and communication teams in efforts to increase girls’ and women’s participation in science, technology, engineering, and math careers

Director, Sales Operations

Estuate, Inc.
• Increased consistency, efficiency, effectiveness of Estuate’s sales operations for this $2 million, privately-held technical services and staffing company with offices in Silicon Valley and Bangalore, India, founded in 2005. • Drove new revenue opportunities for integration, off-shore maintenance, product development, and technical staffing projects Customers: Answerthink, Best Buy, Citrix, Hewlett-Packard, Intuit, Mercury Interactive, Openwave,, State of California, Visa, Washington University, Wells Fargo.

Director, Business Development; Senior Account Executive

Nelson Family of Companies
• Increased Nelson’s new revenue for technical recruitment and online subscription content portal by establishing account penetration strategy, messaging for enterprise accounts and industry verticals, and executed national and regional sales campaigns for this $300 million, privately-held holding company with 8 subsidiaries, founded in 1970.

Business Development Consultant

Oracle Corporation
• Identified new Oracle revenue opportunities exceeding $5 million annually by segmenting prospect base, developing and executing campaigns using Sandler, Infomentis, SPIN, Decision-based sales methods in this $24 billion, publicly-traded software company, founded in 1976. • Recognized as Top Performer -Achieved 140% of quota in Q3FY2005 -October 2004 “Top Dawg” Award -Finished Q2FY05 with 405% of quota -“Out of the Park” Award nominee Q2FY05 -Top Performer Award Q1FY05 -“En Fuego” Award nominee Q1FY05 -Largest percentage increase in sales Q4FY04 -Characterized as “Rock Star” by Regional Sales Manager; “Top Performer” by manager

Senior Manager

Oracle Corporation
• Increased Oracle’s consulting offerings and potential revenue by defining ideal business processes and related application solutions for seventeen industries and sixteen product families in this $24 billion, publicly-traded software company, founded in 1976.

Senior Sales Engineer

Oracle Corporation
• Contributed to increased Oracle software license sales by providing industry, functional, product, and marketing expertise to support 10 software applications in this $14 billion publicly-traded software company, founded in 1976. • Uncovered customer needs and objections by conducting discovery calls, product demonstrations, webinars, customer consultations • Enabled sales people and partners to more effectively sell Oracle applications by training on product positioning, messaging, competitive position, overcoming objections, calls-to-action

Research Director

Aberdeen Group
• Recognized as “Rising Star” for contributing to Aberdeen’s increased consulting and publication revenues, developing original research publications, serving as a media spokesperson, and advising software suppliers, venture capitalists, and investment bankers for this subsidiary of Harte-Hanks, Inc., a $1 billion publicly-held marketing firm, founded in 1970.

Senior Business Process Consultant

Hewlett Packard Company
• Increased efficiency and reduced expenses by conducting business process re-engineering, “Voice of the Customer” feedback programs, and monitoring customer loyalty in this $119 billion, publicly-traded, “most admired” hardware, software, and imaging company, founded in 1939.

Managing Principal Consultant; Practice Manager

Oracle Corporation
• Contributed to increased consulting revenues and successful customer adoption of Oracle software applications by leading technology change initiatives at customer sites in this $14 billion, publicly-traded software company, founded in 1976. • Reduced actual costs and opportunity costs of residential “Boot Camp” for Oracle implementation consultants covering five application families by leading 19 global project team members

Practice Leader

Mercer Human Resource Consulting
• Won and lead health and welfare consulting engagements to $1 million annually using Franklin Covey/Mahan Khalsa sales methodology in this $7 billion, publicly traded human resources, employee benefits, compensation, and insurance consulting subsidiary of a global financial services firm, founded in 1937. • Cut cost to clients of employee benefit by 25% through original actuarial analysis of cost impact for specialty health benefit redesign, and vendor comparison studies conducted by eight professional team members. • Increased market share for health care service and pharmaceutical clients by 27% via market penetration evaluations and recommendations. • Improved health care service quality and payment processes by 30% through audits of specialty health benefit operations, service, and administration, claims analysis, reserve analysis, risk analysis, and health insurance rate surveys.

Director, Behavior Health Services

Prairie Medical Group
• Established and lead behavioral healthcare service delivery in this $50 million, privately held health care services organization, founded in 1947. • Boosted revenues and service utilization by 300% over 3-year period through outreach to high-risk groups and referring providers, increased availability of services in 4 languages, 7 locations, and increased hours of service by 14 professionals • Diminished cost and duration of medical treatment by 25% through rapid liaison service, contract negotiation, and innovative recruitment practices • Elevated operational efficiency, revenue capture, patient satisfaction, and quality of care by 28% through developing and implementing computer-based clinical tracking and outcome systems, best practice benchmarks, peer review, and quality improvement systems • Raised client satisfaction ratings and health-status ratings by 125% over 3-year period


Post-doctoral Fellowship

Cornell University Weill Medical College

Physician Executive Leadership Program

University of California

Pre-doctoral Internship

Stanford University School of Medicine


Scripps College


Harvard University

Postdoctoral Fellowship in Community Psychology

California Pacific Medical Center
Jan 2012Present


Stanford University

Advanced Project Management Program Certificate, Stanford University, Stanford, California(in process)


Creating value by connecting people, information, and ideas, to accomplish strategic results - Global Change Strategist-Organizational Psychologist

·Harvard Ph.D. organizational change strategist with more than 10 years accomplishment with global Fortune 500 firms and start-ups in:

oOrganizational transformation,

oOperational improvement,

oOrganizational communication,

oSales enablement,

oProgram management

oEmployee development and learning

·Proven competence in translating innovative strategy into practical action tomanage complex global initiatives with world-wide, cross-functional stakeholder relationships

·Effective leadership of 14 direct reports and 19 global project team members, and budget/quotas exceeding $5 million annually

·Demonstrated high-impact alignment with organizational goals through well-developed skills in:


oWritten communication,

oVerbal communication,



·Characterized by colleagues as demonstrating:

oConsistent innovation and resourcefulness in solving complex problems,

oTrustworthiness and reliability as a global collaborator in delivering results,

oContinuous learning and developing skills,

oHigh energy and initiative,

oPositive attitude, adaptability to change



Stanford Advanced Project Management Certificate

Stanford University