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Summary

  • Accomplished business developer leader with over 20 yrs experience driving consistent goals  and revenue growth through building and maintaining client relationships.
  • Natural Leader with Unsurpassed Interpersonal skills.
  • Proven creative and dynamic marketer with consistent online communication as well as in person consultations.
  • Establishes presence and positive brand building while fostering diplomatic client relationships with continuing client engagement.
  • Adept at achieving goals while working tirelessly and effectively as both an individual contributor and a team member and leader.
  • Legendary customer service centered; leveraging exemplary diverse skills as a small business entrepreneur.

Professional Highlights

Small Business Operations


  • Customer Service Centric 
  • Cultivated Strategic Client Loyalty and Rapport with 90% Referral Basis
  • Successfully Converted Business to State of the Art Online Presence and Client Interactive Online Scheduling Software 
  • Chartered Service, Product Line & Pricing Structures
  • Accountable and Oversaw  All Operations
  • Quick Books Pro Accounting Software, Proficient in all Banking and Cash Reconciliation Settlement
  • Routinely Volunteers/Donates: Charities: Families in Transition, New Horizons Food Bank, Easter Seals, American Red Cross, Susan B Anthony Breast Cancer Foundation, Local Schools/Churches 
Sales and Marketing


  • Developed and Streamlined all Sales and Marketing Strategies
  • Championed Sales & Profession Skills Development Training Manual
  • Collaborated with Manufacturer Training and Meetings
  • Authored all Add copy for Newspaper, Radio and Online Presence
  • Graphic Design -  Created & Maintained Website 
  • Designed Sales Staff Commission Structure
Human Resources


  • Restructured Employee Benefit and Payroll Plans
  • Implemented Incentive Payroll
  • Prepared all Small Business Payroll and Tax Returns
Accomplishments & Awards


  • 2001 Recognized by Salon Today Magazine 2015 Voted Best Local Salon
  • 2014 Selected Volunteer Educator Guest Artist Cambodia
  • 2000 TOP 200 Fastest Growing Salons in the Country 
  • Best of the Best Salon 4 Years 2003-2001, 1999
Computer Skills - 
  • Microsoft Office/ Microsoft Word
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Outlook
  • Adobe Photoshop

Work experience

Small Business Professional

Salon Outlooks Day Spa 
Apr 1988Present

Small Business Founder.  Owner/Operator  Salon and Day Spa Responsible for staff of 30 at 2 locations. Londonderry/Manchester NH

ISO Sales Agent

Capital Bankcard
Nov 2013Present

Contacted small business owners converting or establishing new accounts with merchant processing. Southern NH/MA

Volunteer Guest Artist

Justice and Soul Foundation
Aug 2014Oct 2014

Teaching cosmetology skills to rescued abused and sex trafficked children.  Phnom Penh, Cambodia

Real Estate Sales Agent

C21 Shakra
Aug 2008Apr 2010

Assistant to Owner/Broker - Handling real estate transactions for Buyers & Sellers.  Bedford, NH

Education

Medical Esthetician

National Laser Institute
Jun 2015Jun 2015

Medical Aesthetics, Photofacial, Oxygen facial, Micro needling, 

Laser Medical Safety Officer

National Laser Institute
Jun 2015Jun 2015

Laser Safety Certification, Photofacials, Intense Pulsed Light, Ematrix, Ultra Shape, Velashape, Laser Hair removal, Tatoo Removal

Esthetician

Catherine HInds Institute
Feb 2010Sep 2010

Aesthetician Licensing Course

Real Estate License

Kathy Roosa School of Real Estate
May 2008Aug 2008

Real Estate Sales Licensing Course

Cosmetology

Carol Kalo
Jun 1989Jun 1992

Cosmetology  & Manicuring Licensing Course

Hobbies

  • Volunteering - Active Volunteering is a Way of Life for me - Justice and Soul Foundation, Boston Single Volunteers, The Esplanade Association, Habitat For Humanity, New Horizons Soup Kitchen Greenhouse, to name a few  
  • Empathetic & Compassionate Humanitarian- Always looking for ways to Pay it Forward to Mankind
  • Health Enthusiast - Enjoy Healthy Lifestyle Cooking - Pescatarian - Clean Eating & Exercise
  • Dragon Boat Racing - Recently discovered this AMAZING sport - Living Root Dragon Boat Team 2014 Silver Team Medal 
  • Cultural Arts: Theater/Movie/Music Lover - Currently Studying Piano- trying to learn and Master Music Theory
  • Photography- Lifelong Love

Professional References

Linda Dimariano       Athena Cosmetics, Global Education Director       email:  [email protected]

Tom Fucarile       Reflexonic, Medical Device Sales Manager       email: [email protected]

Gary Shakra       Century21 Shakra Realty, Broker Owner      email: [email protected]    

Personal References