Work experience
Work experience
Sep 2011 - Present
Administrative Assistant/Receptionist
Dyer Animal Clinic

Provides superior customer service by responding promptly to requests and concerns, and keeping in touch with clients on a day-to-day basis to ensure their needs are being met. Boosts clientele numbers through efficient communication and scheduling, performs highly organized file management and data entry, manages client transactions, issues invoices, and produces detailed daily reports. Develops and edits print materials to inform clientele and promote business, and adapts easily to abrupt changes in workflow.

Mar 2015 - Present
Copy Editor (Freelance)

Reads and revises manuscripts for correct grammar, punctuation, format, and consistency with journal guidelines. Completes work ahead of deadline, frequently double-checking word definitions and name spellings to ensure the quality of the paper. Includes clear instructions and suggestions for the authors to follow, to aid them in the editing process and preserve the integrity of their writing.

Feb 2011 - Present
Independent Contractor
Graphic Designer/Illustrator/Copywriter

Designs powerful, vibrant print materials to engage target audience and creates strong, memorable brand images to drive organizational success. Develops concise and captivating promotional content for print and web, assesses clients' needs, and provides solutions based on budget and goals, as well as managing the production process to ensure quality control.

Apr 2015 - Jul 2015
Digital Content Intern

Managed multiple social media platforms for various businesses, both local and national. This involved researching the latest industry news, creating, designing and curating relevant content, and reflecting brand voices with concise, engaging copy. Also handled community management by engaging with target audiences and responding to questions, reviews, and friendly banter. Wrote weekly blog posts for SEO agency YourNameListed, and designed print collateral for brands such as Chicago Brachytherapy Partners, LLC. and 3rd Coast Imaging, Inc.

Oct 2006 - Dec 2009
Copy Editor/Senior Copy Editor

Edited news copy for clarity, proper grammar, punctuation, and compliance with AP guidelines. Developed eye-catching headlines and wrote succinct and interesting photo captions, conducted fact-checking, assisted in page design, and adjusted text placement. Increased efficiency through prioritization and strict adherence to deadlines, worked closely with staff to ensure accuracy, and remained on duty in case of last-minute changes.

Jan 2014 - Present
M.A. in Communications
Purdue University Calumet

Degree in Progress

B.A. in English
Ball State University
customer service
blog management
social media platforms

Facebook, Twitter, LinkedIn, Google+, Tumblr, Wordpress

Ms office suite

Word,  Excel, PowerPoint

Adobe creative suite

Photoshop, Illustrator, InDesign

creative writing
Copy Editor
Interpersonal communication