Kathleen m. Gonzalez

  • Brandon FL

908 Westmore Ave

SKILLS

I am a goal oriented person, who loves over coming any challenge.
i have lots of experience in customer service and sales, my strongest point is making customers feel at ease and making them feel comfortable with ever decisions that they make. Customer service and sales expert who identifies customer needs and delivers solutions to problems. Driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care.

Work History

Work History
Feb 2013 - Present

Customer Service Sales

Dillards

Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner. Trained new employees on company customer service policies and service level standards.

Feb 2013 - Jul 2013

Sales

Cutco

My responsibilities were to give my best customer service and sales to all my customers at a very high rate job environment. Over coming objections, and listening to the customer needs. Recommended and helped customers select merchandise based on their needs.

Jan 2011 - Feb 2013

Beauty Consultant

Mary Kay

Recommended and helped customers select merchandise based on their needs. Informed customers about sales and promotions in a friendly and engaging manner.

Education

Education
Aug 2004 - Jun 2008

GED

Robinson High School

HIGHLIGHTS

  • Cheerful and energetic                    
  • Effective team player
  • Dependable and reliable