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Kathleen Hodges

Service Fund Audit Analyst at Humana


I am a Service Fund Quality Audit Analyst  with an experienced management background and a reputation for turning out quality product with labor-saving efficiency. I am bi-lingual (English and Spanish)  with excellent communication skills and an ability to relay complex information in an understandable form to colleagues.

Work experience

Oct 2016Present

Humana - Miramar, FL

Service Fund Audit Analyst

As a Quality Audit Analyst, I am responsible for reviewing multiple market contracts loaded in the HodMod Service Fund System. I have been cross trained in auditing both Louisville and Miramar markets with a background understanding of contract load experience. Attention to detail is key in having a successful contract load and audit. As a team we have tracked load errors and reported them back in order to have improvement in quality as a whole. 

Oct 2014Oct 2016

Humana - Miramar, Fl

Service Fund Specialist

As a Humana Service Fund Specialist, I have been a 4-time recipient of the Shining Star Award in recognition of my outstanding record of quality average results. On a daily basis, I went above and beyond the call by staying after hours to ensure tasks were completed timely and properly, teaching my colleagues the correct way to perform tasks and even donating my time and energy to serve on the Service Fund Engagement Committee. Through this position, I have learned a great deal about the provider-payor continuum and I have become well-prepared to take the next step in my career.

Feb 2014Jun 2014

Reading Edge Academy - Debary, Fl

Permanent Substitute Teacher

As a 5th Grade Teacher, I learned many valuable lessons. I developed the ability maintain a calm disposition in stressful situations. I also developed excellent time management and planning skills and an ability to break information down to a level that can be learned by all types of individuals.

Feb 2013Feb 2014

High Five Frozen Yogurt - Mount Dora, Fl

Store Manager

As the store manager, I further polished my leadership and supervision skills. Under my supervision, my location became the top producing store for the entire corporation. I used my goal oriented outlook to develop a system for my employees to reach their maximum efficiency potential. This position taught me how to properly develop and maintain budgets, maximize time management skills and think outside the box to recognize creative and efficient solutions to difficult problems.

Aug 2008Feb 2013

Kohls Department Store - Tavares, Fl

Point of Sale Supervisor

As the point of sale supervisor, I developed valuable customer service and staff supervision skills. This position instilled upon me the idealism that maintaining a positive attitude and open mind is essential to resolving conflicts efficiently with both customers and colleagues.


May 2011Aug 2007

Bachelor of Science - Psychology

University of Central Florida
  • GPA: 3.97
  • Graduated in the top 2.5% of my graduating class
  • Awarded Summa Cum Laude
  • Dean’s List and President’s List

Community Involvement

Feeding South Florida (Hollywood, Florida), 2015 - Volunteer

Relay For Life (Miramar, Florida), 2015 - Volunteer

Kick For A Cause at Nova Southeastern University, 2015 - Volunteer

NSU A Day for Children, 2014 - Volunteer

Woman2Woman Breast Cancer Foundation, Step In The Name of Breast Cancer Walk, 2013 - Volunteer


  • Florida Supreme Court- Certified as a Fl. Supreme Court County Mediator
  • Member of Delta Epsilon Iota National Academic Honor Society


Professional references available upon request