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Experience managing, supervising and training of new employees. Key holder duties. Opening and closing procedures. Scheduling, banking and deposits. 
Computer Skills
I have experience with all aspects of computers and I am efficient and up-to-date with current technology. I am familiar with all the basic office software and have the ability to use the internet in an effective manner.  I am proficient with social media, have intermediate web design skills, and know the basics of computer networking and repair. 
Customer Service
I have over 15 years experience in customer service and I know the importance that this skills possess within a business environment.  I have had professional customer service training, and have even provided consultation on this valuable tool in the past. 

Volunteer Experience

  • St. Peters Secondary School
  • Grove Park Retirement Home
  • Barrie Public Library 
  • Brock Youth Resource Center

Work experience

Freelance Writer

  • Writing and editing for various online and print publications. 
  • Creation of articles, blog posts and creative pieces for various individuals and companies.
  • Broadcast/podcast writing, web writing and SEO
  • News/Press releases, media advisories, pitches, media kits and backgrounders, fact sheets
  • speeches, social media content, advertisements and scripts, sales letters and marketing emails
  • business documents (internal/external), brochures, professional resumes, synopsis writing
Jun 2004Nov 2012

Assistant Manager

Leather Deals

Customer service, cash, sales, merchandising, key holder procedures, staff training and supervisionBanking and deposits, scheduling and payroll, inventory, stock, general office duties, customer resolutionsReport preparation, written correspondence, troubleshooting, reception, opening and closing procedures



Rosie's Diner and Catering

Opening and closing procedures, cash, wait tables, general plate service, present bills, cooking Customer service, catering, food preparation, sales, cash, general cleaning, bartending duties



Zellers Restaurant

Opening and closing procedures, cash, wait tables, general plate service, present bills, cookingCustomer service, food preparation, sales, cash, general cleaning


Shift Supervisor

Reggies Boathouse and Lounge

Key holder procedures, cash, customer service, wait tables, general plate service, buffet maintenance Bartending duties, sales, food preparation, staff training, scheduling, banking and deposits, general cleaning


Administrative Assistant

Bad Boy Furniture

Customer service, cash, invoicing, financing, billing, accounts receivable, data entry, inventory, reception, bookkeeping, assisted in sales, front-office duties, banking and deposits, payroll, staff training and supervision, key holder procedures, troubleshooting, report preparation, marketing and advertising, sales reports, written correspondence, professional presentations, sales reports and balance sheets


Customer Service Specialist

Cable Guards

Customer service for various North American cable companies, billing, data entry, reception, sales General office duties, written correspondence, invoicing, credit card payments, troubleshooting Problem solving, accounts receivable, staff training, scheduling, and report preparation


Sep 2013Present

General Arts and Science

Georgian College


Leadership Training

OSLC - Ontario Student Leadership Camps

Smart Serve

Alcohol and Gaming Commission of Ontario

Food Handler Certification

St Peter's Secondary School