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Areas of Expertise

  • Problem Solving
  • Verbal Communication & Phone Skills
  • Customer Service
  • Help Desk Experience
  • Operating Systems & PC Proficiency
  • Hardware & Software Issue Diagnosis


Dynamic professional and aspiring technical support analyst eager to serve in a fast-paced organization that will utilize my strong leadership and technical abilities. Expert in working with people of all ages and from diverse and multicultural backgrounds. Superb leadership, communication, interpersonal and administrative skills. An impressive track record of success in consistently meeting deadlines, prioritizing assignments and multitasking. Adept at building positive, constructive relationships with organization members, co-workers and management. 

Work experience

Sep 2010Present

Technical Support Front Desk Analyst

Ursinus College

Diagnosed and repaired hardware and software issues on school-issued Dell laptop computers. Troubleshooted hardware, software and connectivity issues. Guided clients through corrective steps. Improved system performance by identifying problems and recommending changes. 

Jun 2012Jul 2012


Camphill Village: Kimberton Hills

Worked at CSA farm alongside AmeriCorps volunteers. Practice organic and biodynamic farming techniques. Provided household support to adults with developmental disabilities.

Mar 2011Dec 2011

Neuroscience Teaching Assistant

Ursinus College

Assisted professor with laboratory setups and graded student assignments.


Aug 2009Present

Bachelor of Sciences

Ursinus College

  • Minor in Psychology
  • Academic Achievements: UC Whittian's Honors Society, Dean's List, Academic Scholarship Achievement Award
  • Related Coursework: Statistics, Research Methods, Organizational Psychology, Globalization, Contemporary Issues in Sociology, Community Psychology