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Katelin Henry

Patient Care Technician / Nursing Assistant / Home Health Aide

Work experience

2016-02Present

Patient Care Technician & Certified Nursing Assistant

Tampa General Hospital

Answer patient call signals, signal lights, bells, and intercom systems to determine patient's needs.

Turned and repositioned bedridden patient's.

Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, and standing, walking, or exercising.

Measured and recorded food and liquid intake or urinary and fecalboutput, reporting changes to medical or nursing staff.

Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.

Gathered information from caregivers, nurse's, or physicians about patient condition, treatment plans, or appropriate activities.

Observed and examined patient's to detect symptom's that may require medical attention, such as bruises, document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurse's open wounds, or blood in urine.

Documented and otherwise report observations of of patient behavior, complaints, or physical symptoms to nurse's.

2007-062014-12

Collection Representative

Credit Control/ Merchant Association of Florida/ No Financial/ I.C. system

Conduct an average of 300-400 daily outgoing calls within a call-center environment to medical and non medical clients with outstanding balances, using advanced communication skills to collect necessary funds and advise of alternative solution's to meet obligations.

Record payment commitments in company computer database and provide outstanding follow-up procedures to verify payments were made.

Development customer service skills; consistently listened with an empathetic ear, assessed problem's, consider all options, provided service and monitored result's.

Demonstrates the ability to multitask in a fast paced, high stress, high demands environment.

2011-042011-04

Site Supervisor

Potter House / YMCA

Worked in a team-oriented, high-volume, fast-paced, guest-centric environment.

Demonstrated genuine hospitality; engaged in friendly conversation while preparing healthy breakfast and lunch meals, and competently served them to children at the facility.

2007-052008-06

Package Handler

FedEx

Organized "order Filled" palettes to fit every client request and scanned all package's entering facility via conveyor belt within prescribed organizational timelines.

Education

2014-012014-06

Diploma

Concorde Career Institute

Patient Care Technician Program with externship at Tampa General Hospital

Computer Skills

MS Office (Word, PowerPoint, Excel, Outlook)