Advisory Teleservices Rep
- Provide telephone support and troubleshooting for systems ranging from individual PCs to large business systems such as AS400 and others.Respond to average of 120 calls per day.
- First level of support; investigate problem, carry out basic customer-performed fixes and checks, identify problem, and either recommend solution or arrange technical support dispatch.
- Coordinate communications between clients, technical support, engineers, and external service providers.
- Train new employees on software applications such as CAD and Java Oasis used in support activities.