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Personal Profile

I have been in a management role since 2007 whilst working in the hospitality industry at a variety of venues and locations in the UK. I have a strong background with managing within the food and drink sector, which has required me to be flexible and adaptable using different management approaches. I have managed establishments with seasonal staffing levels serving over 5000 meals per week.  I have also established HR skills and people management skills as a general manager.    I have also worked in finance and administration roles that have required excellent customer service skills, with experience as a receptionist, as a clerical assistant in a busy legal and finance office and in a hospital, which has given me a wide variety and appreciation of different roles with organisations.

I am very much a people person with a customer orientated outlook. I have experience of managing internal and external customer relationships whilst maximising sales opportunities.  I have a strong work ethic and work hard to achieve personal and organisational goals, whilst developing teams to perform well.   I am computer literate with particular skills in using Microsoft office and in house purchasing and profit and loss systems.

Work History

May 2015Present

General Manager

The Neptune Harvester, Bournemouth Mitchell and Butlers
  • Overall responsible for the Day to day management and development of 40 staff
  • Responsible for the management of stocks, P&L, KPI's of £1m plus gross sales business.
  • Responsible to developing sales targets and controlling budgets
  • Responsible for delivering site ROI following a major refurbishment of £470K.   Currently achieving 47.4 % growth on LY
  • Achieved Number 1 in the Harvester brand on upselling starters, desserts and coffees.  On two occassions between July 2016 - Present.
  • Achieved 47% increase above  target through September 16 to January 17
  • Achieved record sales week of £64K during summer 2016
  • Responsible for a full 5/5 health and safety audit.
Mar 2015May 2015

Assistant Manager

The Neptune Harvester, Bournemouth - Mitchells and Butlers
  • Responsible for day to day management of 40 staff
  • Responsible for overseeing the daily operation
  • Duty Manager for open and closing.
  • Responsible for achieving and increasing weekly sales targets
Feb 2012Mar 2015

General Manager

The Spyglass Inn, Weymouth - Orchid
  • Contributed to the highest sales and profit in 2013 for over 10 years, achieving over 1.2 million net sales.
  • As part of the management team, increased sales and profitability year on year.
  • Contributed to 95% average on external environmental health audits & health and safety auditing.
  • Day to day duties for daily operations bar and food sales.

Jan 2007Feb 2012

General Manager

The Black Horse, Rainhill - Orchid
  • As part of the management team, increased sales and profitability year on year.
  • Day to day duties for for daily operations bar and food sales
  • Responsible for team files and and complying with HR procedures.
  • Overseeing local advertising
  • Responsible for Audit and health and safety reporting
Jan 2006Jan 2007

General Manager

The Bulls Head, Handforth - Chef and Brewer, Spirit Group
  • Responsible of the running of a team of 35 Staff Members
  • Responsible for day to day supervision of customer service
  • Day to day running of a food business checking all health and safety items of the business and running to 5 star EHO standard
  • Dealing with all finances such as cashing up tills and reporting to show balancing of cash flow.
Mar 2005Jan 2006

Legal Assistant

Avalon Solicitors, Warrington
  • Dealing with Legal claims for clients, processing claims and reporting to the Head Solicitor.
  • Processing claims for court action.
Dec 2003Mar 2005

Accounts and Sales Assistant

Marks and Spencer, Warrington
  • Work on sales floor  serving customers and delivering good customer service whilst and selling and promoting products.
  • Financial responsibility for cashing all store tills, balancing cash and secure after  store closure.
  • Estimating sales and processing all finances into the internal finance system.
Sep 2003Dec 2003

Administration Assistant 

Brook Street Agency, Various Locations
  • Various administration roles with companies.
Apr 2002Sep 2003

Retail Sales Assistant

The Feathers, Warrington - Scottish and Newcastle
  • Cashing up of tills and balancing accounts
  • Day to day administration duties to support the manager
  • Administering new and existing staff details onto computer system
  • Dealing with telephone enquiries.
Dec 2000Apr 2002

Administration Clerk

First National Bank, Wilmslow
  • Dealing with telephone enquiries
  • Processing client details for secured loans.  
  • Administration duties such as mail merge, email, filing, faxing, photocopying, data Input and compiling of letters.
Oct 2000Dec 2000

Sales Advisor

Marks and Spencer PLC - Handforth Dean
  • Providing customer service, meeting sales targets and stock management.
Sep 1998Oct 2000

Receptionist

Calderdale NHS Trust, Halifax General Hospital
  • Receptionist duties such as distributing post, lecture booking, switchboard, typing and preparing conference rooms.

Key Skills

Word Processing RSA Stage 1 & 2
Databases and Spreadsheets
Sage Accounting
First Aid Certificate
Food Hygiene Certificate

Certifications

2015Present

Food Hygiene Level 3 

Mitchell and Butlers PLC
2015Present

BNIB Celler Management

Certificate in cellar management

2015Present

Personal Licence

Bournemouth City Council
19961998

NVQ Level 2 Business Administration

Calderdale College, Halifax

19951996

G.N.V.Q Leisure and Tourism Intermediate

Calderdale College, Halifax

Education

19921995

8 GCSEs

Buttershaw Upper School, Bradford