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Personal Profile

I have been in a management role since 2007 whilst working in the hospitality industry at a variety of venues and locations in the UK. I have a strong background with managing within the food and drink sector, which has required me to be flexible and adaptable using different management approaches. I have managed establishments with seasonal staffing levels serving over 5000 meals per week.  I have established HR skills and people management skills as a general manager.  I have also worked in finance and administration roles that have required excellent customer service skills, with experience as a receptionist, as a clerical assistant in a busy legal and finance office and in a hospital, which has given me a wide variety and appreciation of different roles within organisations.

I am very much a people person with a customer orientated outlook. I have experience of managing internal and external customer relationships whilst maximising sales opportunities.  I have a strong work ethic and work hard to achieve personal and organisational goals, whilst developing teams to perform well.   I am computer literate with particular skills in using Microsoft office and in house purchasing and profit and loss systems.

Work experience

Mar 2017Present

Assistant Manager

Miller and Carter Steakhouse, Colchester- Mitchell and Butlers

  • Assisting the General Manager in all areas of the Business
  • Responsible for the day to day management of the team
  • Responsible for overseeing the daily operation
  • Duty manager for opening and closing of the business 
  • Dealing with guest complaints, HR issues and general administration
  • Responsible for achieving targets and labour set by the general manager
May 2015Mar 2017 

General Manager

The Neptune Harvester, Bournemouth - Mitchell and Butlers
  • Overall responsible for the Day to day management and development of 40 staff
  • Responsible for the management of stocks, P&L, KPI's of £1m plus gross sales business.
  • Responsible to developing sales targets and controlling budgets
  • Responsible for delivering site ROI following a major refurbishment of £470K.   Currently achieving 47.4 % growth on LY
  • Achieved Number 1 in the Harvester brand on upselling starters, desserts and coffees.  On two occassions between July 2016 - Present.
  • Achieved 47% increase above  target through September 16 to January 17
  • Achieved record sales week of £64K during summer 2016
  • Responsible for a full 5/5 health and safety audit.
Mar 2015May 2015

Assistant Manager

The Neptune Harvester, Bournemouth - Mitchells and Butlers
  • Responsible for day to day management of 40 staff
  • Responsible for overseeing the daily operation
  • Duty Manager for open and closing.
  • Responsible for achieving and increasing weekly sales targets
Feb 2012Mar 2015

General Manager

The Spyglass Inn, Weymouth - Orchid
  • Contributed to the highest sales and profit in 2013 for over 10 years, achieving over 1.2 million net sales.
  • As part of the management team, increased sales and profitability year on year.
  • Contributed to 95% average on external environmental health audits & health and safety auditing.
  • Day to day duties for daily operations bar and food sales.

Jan 2007Feb 2012

General Manager

The Black Horse, Rainhill - Orchid
  • As part of the management team, increased sales and profitability year on year.
  • Day to day duties for for daily operations bar and food sales
  • Responsible for team files and and complying with HR procedures.
  • Overseeing local advertising
  • Responsible for Audit and health and safety reporting
Jan 2006Jan 2007

General Manager

The Bulls Head, Handforth - Chef and Brewer, Spirit Group
  • Responsible of the running of a team of 35 Staff Members
  • Responsible for day to day supervision of customer service
  • Day to day running of a food business checking all health and safety items of the business and running to 5 star EHO standard
  • Dealing with all finances such as cashing up tills and reporting to show balancing of cash flow.
Mar 2005Jan 2006

Legal Assistant

Avalon Solicitors, Warrington
  • Dealing with Legal claims for clients, processing claims and reporting to the Head Solicitor.
  • Processing claims for court action.
Dec 2003Mar 2005

Accounts and Sales Assistant

Marks and Spencer, Warrington
  • Work on sales floor  serving customers and delivering good customer service whilst and selling and promoting products.
  • Financial responsibility for cashing all store tills, balancing cash and secure after  store closure.
  • Estimating sales and processing all finances into the internal finance system.
Sep 2003Dec 2003

Administration Assistant 

Brook Street Agency, Various Locations
  • Various administration roles with companies.
Apr 2002Sep 2003

Retail Sales Assistant

The Feathers, Warrington - Scottish and Newcastle
  • Cashing up of tills and balancing accounts
  • Day to day administration duties to support the manager
  • Administering new and existing staff details onto computer system
  • Dealing with telephone enquiries.
Dec 2000Apr 2002

Administration Clerk

First National Bank, Wilmslow
  • Dealing with telephone enquiries
  • Processing client details for secured loans.  
  • Administration duties such as mail merge, email, filing, faxing, photocopying, data Input and compiling of letters.
Oct 2000Dec 2000

Sales Advisor

Marks and Spencer PLC - Handforth Dean
  • Providing customer service, meeting sales targets and stock management.
Sep 1998Oct 2000

Receptionist

Calderdale NHS Trust, Halifax General Hospital
  • Receptionist duties such as distributing post, lecture booking, switchboard, typing and preparing conference rooms.

Key Skills

Word Processing RSA Stage 1 & 2
Databases and Spreadsheets
Sage Accounting
First Aid Certificate
Food Hygiene Certificate

Certifications

2015Present

Food Hygiene Level 3 

Mitchell and Butlers PLC
2015Present

BNIB Celler Management

Certificate in cellar management

2015Present

Personal Licence

Bournemouth City Council
19961998

NVQ Level 2 Business Administration

Calderdale College, Halifax

19951996

G.N.V.Q Leisure and Tourism Intermediate

Calderdale College, Halifax

Education

19921995

8 GCSEs

Buttershaw Upper School, Bradford