Katerina Lichman

Program Manager


  • A go-getter Program Manager that anticipates employer needs without being asked that can develop, implement, and manage staffing and recruitment plus job sustainability for person(s) with disabilities in Washington, D.C.
  • Adaptability, action-driven and resourcefulness are just some of my strengths.

Work experience

Work experience

Employment Specialist & Job Coach Manager

RCM of Washington
Aug 2013 - Present
  • Provides customized employment plans, placement and on-going supports for jobseekers with intellectual and developmental disabilities.
  • Administers and handles intakes, background checks, and person-centered employment plans. 
  • Markets employment services to potential vendors, businesses and investors. 
  • Point person of monthly, quarterly and annual reports to both Department of Disability, RSA and DDA Vocational Counselors. 
  • Conducts workforce development by analyzing employment trends in the district and forecasted business growth by industry. 
  • Part-takes in DSP's, ISP's and PCEP meetings if work related goals have been identified. 
  • Evaluates contracts and billing authorizations for supported employment services while administering or terminating contracts referrals.
  • Provides job coaching support when job coaches are unavailable.
  • Directed technical expertise by training job coaches and new employment specialists joining the team.
  • Maintains professional distance between myself and job coach’s.
  • Sets clear expectations for job coaches when reporting and direct service reports, which I gather for quarterly reporting and annual billing.
  • Resolves human conflicts when situations and/or miscommunication occurs between job coaches and program participants.
  • Provides direction to job coaches when questions or duties need clarification of job site visits, employment services provided and the overall department/ program protocol.
  • Monitors job coaches providing services to recently hired jobseekers.
  • Collects data when making and supporting decisions.
  • Executes job development strategies and recruitment while performing motivational interviewing .
  • Achieves program goals such as job sustainability outcomes through delegating duties and responsibilities of job coaches.
  • In process of starting a Mentorship Program for the department. 


Maryland Transit Administration
May 2013 - Aug 2013
  • Researched and investigated compliance accidents in the four divisions of Maryland Transit Administration.
  • Conducted and documented workplace investigations by observing collected evidential support secured from buses, trains, and facilities.
  • Provided memorandums informing worker eligibility requested by claim adjusters.
  • Maintained and tracked claim material for top-level executives involving operational function within the division.
  • Assisted the Director when performing in-house division audits and compliance checks.

Community Integration Specialist

Mosaic Community Services -    Chesapeake COnnections
Aug 2010 - Apr 2013
  • Started and managed a volunteer program named the Helping Hands of Chesapeake Connections. 
  • Coordinated personalized outreach techniques to ensure that all program participants received information regarding inclusive community volunteer opportunities in the surrounding community.
  • Recruited and provided motivational supports and encouragement for those individuals who tended to isolate themselves.
  • Created, planned and executed program fundraisers for the department. 
  • Managed and provided monthly reports to the Program Director regarding psychosocial functioning and achievement measures of all program clients.
  • Participated in staff and community meetings, the day-to-day operations of the worksite, and the general operations of the program.
  • Collected, monitored and tracked data of program participants and their community integration plan goals.
  • Lead the continuous quality improvement committee which consisted of nine associates who met monthly in the collaboration of 



Masters of Public Administration

University of Baltimore University
2011 - 2013

Bachelor of Arts

Adelphi University
Sep 2005 - Jun 2009