- 1825 Hancock St. San Diego, 92110 CA
- (619) 607-5865
- [email protected]
Mature professional dedicated to exceptional customer service, and sales for a restaurant establishment. Personable, and passionate about serving guests for an enjoyable experience. Enjoy having great relationships with coworkers and management. Committed to making restaurants thrive in the community by enthusiastically applying my skills. Experience with hostessing, serving, and sales while obtaining thorough knowledge of the company's product, mission, and needs. Energetic, organized, disciplined, and focused.
As a hostess, I am the first person the guests see when they walk into the establishment so I enthusiastically greet and welcome customers upon there arrival. I direct and guide them to where there evening will begin, make accommodations, answer questions, locate their server, and assist the team with their responsibilities in order to ensure that all guests receive exceptional service. With Open Table Software, I reserve the tables, make reservations on the phone, and call back to confirm. As customer depart, I confidently thak all guests with a pleasant attitude and wish them farewell.
As a server, I introduced our specialty dishes to guests and up sold items. In addition, I offered to answer any questions pertaining to the menu for customer satisfaction. I made recommendations from our wine selection and comfortably opened up bottles of wine at client's table in order to eloquently pour into their glass. Carried trays up to 30 pounds in weight while climbing up staircase to dining area and served specialty dishes and drinks to tables. Always checked on my assigned client's to ensure they were enjoying their meal and experience for quality assurance. Moreover, I remained calm when any concerns would arise and took action when necessary to resolve any type of problem. I worked as a team player, prepared various desserts, and used the Aloha point of sale computer system.
As a hostess, I assuredly reserved the tables through Open Table Software, on the phone, and called back guests to confirm there reservation. As customer's arrived, I confidently greeted and seated all guests with a pleasant attitude and assisted the team with their responsibilities in order to ensure that all guests received exceptional service.
Enthusiastically called season subscribers and single ticket buyers to market the shows of the season. Consistently sold 1-2 subscriptions per evening within a three hour time limit. In addition, I diligently called donors and patrons to ask for a kind gift of $100 to $1,000 for the fiscal year of the organization and successfully generated 1-3 donations per night. I confidently built a good rapport with the patrons and successfully became one of the top sales closers on the team. Therefore, I was reliable in assisting the sales manager in training new employees, and supervising the department when needed. As a trustworthy employee, I occasionally worked independently in the office, and self managed the shift without any problems.
I self managed a fundraising campaign and called season subscribers and renewed their annual subscriptions. I scripted descriptions of the shows, created a pitch, and built a rapport with the clientele. I offered affordable packages that fit their schedule, made seating arrangements with the box office, and handled the client's payments over the phone. In addition, I mailed out brochures to subscribers and followed up with phone calls. I brought in 1-2 subscriptions per night. As a trust worthy and self dependent employee, I opened and closed the office during the shift, turned off the alarm at the end of the night, and had my own key.
Vivaciously contacted potential donors of the La Jolla Playhouse and asked them to pledge a generous donation. Persistently followed up with perspective donor's interested in making a contribution. Acquired fundraising skills, generated contributions, reviewed and updated donor's information, and completed credit card transactions. Additionally, I categorized my leads according to financial potential and loss so that management could properly analyze financial projections and strategic development.
I answered incoming phone calls in english and spanish for Direct Satellite TV and directed their call to the appropriate department based on what there concern was. After asking a series of questions I would determine whether to transfer their call to the sales, customer service or technical support department.
I majored in theater arts with a minor in English. I took a variety of theater arts and English composition classes that ranged from acting, vocalization, movement, directing, theater history, Shakespeare, British literature, and dramaturgy. Furthermore my education included children's theater, creative drama, mythology, poetry, and advanced writing strategies.
My major was theater arts with an emphasis in performance. My education varied from dance, acting, music, and mime. As well as directing, sound, lighting, set design, costume, and make-up. I also studied musical theater, one act plays, and improvisation. Furthermore, my education included fieldwork for a touring theater troupe, two competitions for the American College Theater Festival, and an acting internship with San Diego Repertory Theater.
Proficient in Aloha and Open Table software
Professional and Mature Customer Service Representative
Excellent Verbal and Written Communication Skills
Engaging and Proactive Leadership Skills
Outstanding and Efficient Administrative Skills