• Hounslow

Katarzyna Malanowska

Summary

A well presented , confident and adaptable person with over 6 year’s experience in the customer service sector. A self- motivated team player who enjoys working with people from a broad range of cultural backgrounds. A proactive individual who has a genuine desire to help others and finds it easy to build strong, trusting relationship with customers.

Work History

Work History

Virgin Active Health Club, Twickenham 

Jul 2015 - Present

Club Lounge Assistant 

Provide a high quality food and beverage experience to members. Deliver excellent customer service and personal attention to all members passing through the Club. Maintain a clean, hygienic, comfortable and well well-presented dining environment in keeping with the Virgin Active brand standards.Contribute towards the effective purchasing, stock management and till management in the Club Lounge area to ensure the department achieves its revenue, profit and other performance, targets. 

Delightful bouquet, Hayes  

Dec 2014 - May 2015

Customer Service/ Administration job 

Printing orders. Sorting paperwork. Dealing with customer enquiries and complaints. Checking stock availability. Resolving problems. Booking Royal Mail service. Communicating with Florist team. Answering on emails by Outlook Explorer.

Jan 2014 - Oct 2014

Cafe Shop Asistant

Great guests and make them feel comfortable and provided menu. Informed customers of daily specials. Take beverage and food orders. Communicating customers orders to kitchen staff. Check-in with guests to ensure that everything is going well. Deliver guests bill and thank them for dinning at the restaurant. Uncommonenthusiasm, motivation and excellent team relationship. Prepared cold sandwiches, panini, salads. Restocking salad bars. Working behinde a bar. Selling cold sandwiches, hot food, drinks in office buildings. 

Sep 2013 - Jan 2014

Care Assistant

Assist service users who need help with getting up in the morning, dressing, undressing, washing, bathing. Help service users with mobility problems and other physical disabilities, including incontinence and help in use and care of aids and personal equipment. Help in the promotion of mental and physical activity of service users through talking to them, talking them out, Report to the agency manager any significant changes in the health or circumstances of a service user. Read and write reports, and take part in staff and service users, meeting and in training activities as directed. Comply with the agency's guidelines and policies at all times.

Asistant Manager

Lead the team on shift to deliver an unbeatable coffee experience to every customer. Ensure that all brand standards are delivered throughout the shift to ensure complete customer satisfaction. Ensure all cash and stock is kept secure ans that necessary action is taken. Manage the stock and order system for food and consumables ensuring that the store has 100% supply of items for the customers. Understand and monitor the store KPI reaport and translate it into daily action as agreed. Communicate on daily basis with the team, using the deployment shift planner. Delegate appropriate tasks to the Barista Maestro and team. Deal with and resolve customers complaints in line with company policy/procedures. Support the Store Manager in organizing and delivering team meeting.

Education

Education

TECHNIKUM EKONOMICZNE , PŁOCK , POLAND

Sep 2004 - May 2008

College with Economi and Finance profile.

Qualification: NFQ Level 4 Certificate

Qualification: Accounting and Finance Technician./Advanced Vocational Certificate of Education (AVCE)

I attended for 2 month experience as an administrator in a professional office to gain experience.

Personal Profile:

Skills

Skills
ORDERS
Able to manage the stock and order system for food and consumables ensuring that the store has 100% supply of items for the customers.
food orders
Informed customers of daily specials. Take beverage and food orders. Communicating customers orders to kitchen staff.
patient and calm under pressure
,Ability to handle complaints and difficult situations,Train and coach team members, Lead the team on shift to deliver an unbeatable coffee experience to every customer.
Interest
During my spare time I enjoy relaxing and going out with family and friends. I also enjoy cooking, listening to music and keeping up with current affairs.
ENGLISH
good level of English / communicative
well presented and adaptable person.
A self-motivated team player who enjoys working with people from a broad range of cultural backgrounds. A proactive individual who has a genuine desire to help others and finds it easy to build strong, trusting relationship with customers.

Certifications

Certifications

Barista Maestro - Coffee Training Programme

Apr 2011 - Present

Costa Coffee - Managing Director

Shooting Star

Jun 2012 - Present

Costa Coffee - Area Manager

Level 2 Award in Food Safety in Catering

Mar 2009 - Mar 2013

Chartered Institute of Environmental Health

Level 1 ESOL For Work

Aug 2011

College Kingston Upon Thames