Inbound Division or we could call Tour Planner.
I have handled more than 5 accounts overseas travel agent, from Europe and America, FIT and GIT Series. My main responsibility is making a tour arrangement complete with itinerary and quotation. The tour is around Indonesia, such as Java, Bali, Kalimantan, Sumatera, Flores, Lombok, or combination all of them. Once the programs are booked and confirmed by guests or travel agents, we will then process the booking arrangement, such as accommodation, special tour i.e. cooking class, rafting, VW tour, etc, then confirm it back to them.
Hotels site inspection and tourism object inspection is a part of my job here, since we have to know our products before sell it to guests or overseas agents.
While making a tour program, I have to pay full attention to guest requests and our land situation, such as route, tourism objects, and accommodation. I have to re-route the tour if necessary, adjusted with our land condition.
I also work with suppliers, such as airlines and tour suppliers.
The sustainability of tour control from arrival until departure is also a part of my responsibility to make sure that everything goes smoothly and guests enjoy their holiday with us.