Karyn Mc Coy

  • Chicago US-IL
Karyn Mc Coy

Strengths

  • Stakeholder Relations
  • Budget Management
  • Volunteer Management
  • Process Improvement
  • Team Leadership
  • Presentation Skills
  • Written Communication
  • Event Planning
  • Analytical Thinking
  • Donor Stewardship
  • Goal-Setting and Prioritization

Additional Training/Education

  • Master Class in Marketing, Melbourne Business School
  • Marketing Research, Melbourne Business School
  • Brand Management, Melbourne Business School
  • Australian Women & Leadership Forum
  • Northwestern University Leadership & Management Series

Summary

Dynamic leader with substantial international experience in relationship building, program management, strategic planning and organizational process improvement.Skilled at leading collaborative, performance-oriented teams and coaching employees to identify and employ individual strengths.Service-driven executive with a reputation for translating vision into action, an entrepreneurial approach, generating enthusiasm and commitment in others, excellent presentation skills and creative, yet bottom-line oriented approach to problem-solving.

Interests

Traveling/Exploring

Reading

Learning

Hiking

Snorkeling/SCUBA

Amateur Photography

Work History

Work History
1999 - Present

Summer Associate - Market Planning Group

Toyota Motor Sales USA

Researched and assessed the sport utility vehicle market to identify existing gaps in the market and inform the future positioning of Toyota vehicles.  Included the design of a quantitative survey and screener that was used to capture customer segmentation data.

2005 - 2008

Director, Alumni Relations

Melbourne Business School

Built, institutionalized and managed the Alumni Relations program serving over 13,000 alumni in more than 70 countries. Hired, trained and managed a staff of five and a budget of approximately $700,000 while regularly meeting all department and project budget expectations. Developed governance structures, internal processes and communication plans. Acted as ambassador to international and domestic alumni, corporate partners, donors and students. Hosted small group discussions, offered presentations to corporate and alumni audiences and managed the activities of the school’s Alumni Advisory Council. Set fundraising goals, cultivated donors, identified potential sponsors and helped create communication and stewardship processes. Coordinated efforts with Student Services, Admissions and Career Services.

  • Created consensus around the value of an Alumni Relations focus for the school by soliciting input into the creation of a vision and three-year strategic plan and presenting and inviting feedback on the final draft.
  • Championed the development of the school's first Alumni Advisory Council, out of which resulted the creation of the Distinguished Alumni Award, the Alumni Experience Model and an internal rankings strategy.
  • Improved alumni satisfaction by 17% in the first year by streamlining communications, identifying what alumni value and offering more relevant programming.
  • Increased attendance at the school's two signature alumni events by 15% by creating more targeted marketing plans and bringing event management in-house.
  • Assisted with establishing the school's first formal fundraising program and succeeded in tripling alumni donations in the first year of its existence. 
  • Led the implementation of and developed guidelines and requirements for a new database management system for Alumni Relations and Development as part of an overall school-wide CRM system.
2002 - 2005

Associate Director, Alumni Relations

Kellogg School of Management

Provided operational oversight of the Alumni Relations department catering to over 50,000 alumni worldwide. Led the strategic planning process, ensuring compliance with and support of the school’s vision and strategic priorities. Managed the HR processes including hiring, training and performance management for a staff of seven. Managed budget planning, creation and tracking. Collaborated with renowned faculty to develop and implement educational programs for alumni.

  • Championed the launch of a new Web-based alumni relations network, centralizing and improving alumni data collection, increasing the ability of regional clubs to promote their activities and making the Web experience more user-friendly.
  • Collaborated with Executive Education to design the first alumni-only three-day executive education program that was profitable in its first year and received excellent feedback.
  • Created a more cohesive, motivated and committed team by conducting annual staff retreats and regular strategy sessions to highlight and report progress on the strategic goals and engage in team-building and brainstorming.
  • Coached volunteer leaders on the formation of regional alumni clubs and special interest groups and designed and led an annual club president weekend to facilitate the sharing of best practices and idea generation.
2001 - 2002

Assistant Director, Alumni Education

http://www.northwestern.edu

Created targeted alumni education programs to facilitate a connection between the University and its 120,000 alumni. Created and implemented “travelling” education programs and four-day educational immersion trips.

  • Realized a 33% increase in revenues for an annual event through more targeted publicity, revised program structure and new volunteer leadership.
  • Designed and managed a new program showcased in about ten cities and resulting in media exposure, community partnerships and financial sponsorship.
  • Increased the number of faculty speaking at alumni club events by about 20% and the number of regional clubs hosting faculty by 40% through new tracking measures, streamlined processes and renewed outreach efforts with faculty and alumni clubs.
1997 - 1998

Administrative Manager

International Paper - xpedx

Managed the performance of a team of twelve customer service associates and improved operational efficiencies by identifying opportunities for collaboration with purchasing, warehousing, and accounting.

  • Decreased customer "on hold" time by 50% by creating and facilitating cross-functional and departmental teams focused on expanded service hours and process improvements.
  • Designed and developed employee training programs and communication meetings which improved product awareness, synergy among individuals and overall morale.
  • Improved profit margins by increasing the average monthly order size by 5.5% by bundling diverse products within customer orders.
1996 - 1997

Customer Satisfaction Manager

International Paper - Liquid Packaging Division

Managed and integrated customer service, shipping and quality assurance to improve operating performance and customer satisfaction. Implemented and led cross-functional teams focused on process improvements. Managed internal and external communications including facilitation of customer meetings with manufacturing and sales staff to cultivate relations and better understand customer needs. Created and wrote a quarterly internal newsletter.

1995 - 1996

Market Analyst

http://www.internationalpaper.com/

Conducted strategy development, marketing communications, competitive analysis and meeting and trade show planning for the small-size institutional segment of the business.  Activities resulted in increased brand exposure and the identification of new business opportunities.

Education

Education

MBA

University of Melbourne - Melbourne Business School

Skills

Skills

MS PowerPoint

MS Excel

MS Word