Dynamic leader with substantial international experience in relationship building, program management, strategic planning and organizational process improvement.Skilled at leading collaborative, performance-oriented teams and coaching employees to identify and employ individual strengths.Service-driven executive with a reputation for translating vision into action, an entrepreneurial approach, generating enthusiasm and commitment in others, excellent presentation skills and creative, yet bottom-line oriented approach to problem-solving.
Researched and assessed the sport utility vehicle market to identify existing gaps in the market and inform the future positioning of Toyota vehicles. Included the design of a quantitative survey and screener that was used to capture customer segmentation data.
Built, institutionalized and managed the Alumni Relations program serving over 13,000 alumni in more than 70 countries. Hired, trained and managed a staff of five and a budget of approximately $700,000 while regularly meeting all department and project budget expectations. Developed governance structures, internal processes and communication plans. Acted as ambassador to international and domestic alumni, corporate partners, donors and students. Hosted small group discussions, offered presentations to corporate and alumni audiences and managed the activities of the school’s Alumni Advisory Council. Set fundraising goals, cultivated donors, identified potential sponsors and helped create communication and stewardship processes. Coordinated efforts with Student Services, Admissions and Career Services.
Provided operational oversight of the Alumni Relations department catering to over 50,000 alumni worldwide. Led the strategic planning process, ensuring compliance with and support of the school’s vision and strategic priorities. Managed the HR processes including hiring, training and performance management for a staff of seven. Managed budget planning, creation and tracking. Collaborated with renowned faculty to develop and implement educational programs for alumni.
Created targeted alumni education programs to facilitate a connection between the University and its 120,000 alumni. Created and implemented “travelling” education programs and four-day educational immersion trips.
Managed the performance of a team of twelve customer service associates and improved operational efficiencies by identifying opportunities for collaboration with purchasing, warehousing, and accounting.
Managed and integrated customer service, shipping and quality assurance to improve operating performance and customer satisfaction. Implemented and led cross-functional teams focused on process improvements. Managed internal and external communications including facilitation of customer meetings with manufacturing and sales staff to cultivate relations and better understand customer needs. Created and wrote a quarterly internal newsletter.
Conducted strategy development, marketing communications, competitive analysis and meeting and trade show planning for the small-size institutional segment of the business. Activities resulted in increased brand exposure and the identification of new business opportunities.
Minor in Business and Psychology