o Responsible for MS Dynamics CRM, Oracle CX practice management.
o Active involvement with markets / account teams in major RFPs & opportunities.
o Focus on head count growth and utilization.
O Solution development and support markets during PoC / Demo
o Driving practice competency development – Certifications, trainings, fresher on- boarding
o Propagate MS Dynamics CRM practice competency across markets
CX Pre-Sales Solution Architect:
o Responsible for definition of overall Solution for requested customer requirements.
o Proposal pricing and overall execution approach definition.
o Proposal defense
o Help project team during project execution on CRM functional and domain aspects of solution being implemented.
- Instrumental in winning deals upwards of $ 5 mn – across Salesforce.com, MS Dynamics CRM and Siebel in the FY 2016
- Proof of concept and solution development for MS Dynamics CRM to work with ExactTarget (Marketing Cloud) for a seamless Sales & Marketing Automation use case.
- Conceptual framework, phased execution approach & related artifacts for ‘Continuous Delivery’ implementation for Salesforce.com and MS Dynamics CRM clients.