CX Solutions Lead:
o Responsible for solution definition for MS Dynamics 365 CRM, Oracle CX and Siebel
o Definition of overall Solution for requested customer requirements.
o Business requirements to product functionality mapping. To be business process flow and solution architecture definition.
o Solution demo flow (use case / user journey) creation. Solution demonstration.
- Proposal and demo for Integrated Survey Management Solution for a Singapore customer- Microsoft D365 CRM + Adobe AEM + Adobe Marketing
- Donor & Volunteer registration solution for an Australian Charity- Microsoft D365 CRM+D365 Portal
- Candidate evaluation management solution for a UK Music Academy - Microsoft D365 CRM + D365 Portal