o Responsible for MS Dynamics CRM, Oracle CX practice management
o Active involvement with markets / account teams in major RFPs & opportunities.
o Focus on head count growth and utilization.
o Solution development and support markets during PoC / Demo.
o Driving practice competency development – Certifications, trainings, fresher on- boarding
o Propagate MS Dynamics CRM practice competency across markets
- 200% Practice head count growth in Fy 2017
- Drive certifications by employees, for competency development
- Geo & market connect to propagate Dynamics CRM competency
CX Pre-Sales Solution Architect:
o Responsible for definition of overall Solution for requested customer requirements.
o Proposal pricing and overall execution approach definition.
o Proposal defence
o Proposal and demo for Integrated Survey Management Solution for a Singapore customer- Microsoft D365 CRM + Adobe AEM + Adobe Marketing
o Donor & Volunteer registration solution for an Australian Charity- Microsoft D365 CRM+D365 Portal Candidate evaluation management solution for a UK Music Academy - Microsoft D365 CRM + D365 Portal