Technical Support Professional offering over 2 years of experience providing technical support .
Certified change agent, adept at formulating processes and leading teams in achieving excellence in client satisfaction, productivity,
and profitability. Seamlessly interfaces with customers and personnel at all levels
Field Support Engineer
Jan 2015 - Sep 2015
Helping customers solve technical issues with our widgets.
- Answering questions from customers and prospective customers about the features and capabilities of our widgets.
- Developing customer-facing documentation for our website on an as-needed basis.
- Communicating customer needs and wishes to our development and engineering staff
Customer Support Engineer
May 2014 - Dec 2014
Identified and resolved malfunctions pertaining to system
access for agents, collaborating with agents and the
engineering/product development teams
Multiplexers, PC/Server, Admin, Routers, Switches, IP Telephony,
windows vista ,windows xp, windows 7, windows 8,
servers: windows 2000 server, windows server 2003, windows server 2008, windows server 2008 r2
C , C++ AND BASIC SQL CMNTS,
Micro soft: Word, Excel, Outlook, PowerPoint, CCTV Configuration
B.E- Computer Science Engineering
VKS. College Of Engineering And Technology
I have completed my bachelor degree with 78%.
I have completed my higher secondary with 60%
I have completed my s.s.l.c with 73%
The information furnished above is correct to the best of my knowledge.