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Summary

Technical Support Professional offering over 2 years of experience providing technical support .

Certified change agent, adept at formulating processes and leading teams in achieving excellence in client satisfaction, productivity,

and profitability. Seamlessly interfaces with customers and personnel at all levels

Work experience

Sep 2015Mar 2016

System Support Engineer

Impression Technologies Pvt.Ltd
Jan 2015Sep 2015

Field Support Engineer

HCL Infosystems

Helping customers solve technical issues with our widgets.

  • Answering questions from customers and prospective customers about the features and capabilities of our widgets.
  • Developing customer-facing documentation for our website on an as-needed basis.
  • Communicating customer needs and wishes to our development and engineering staff

May 2014Dec 2014

Customer Support Engineer

Imarque Solutions

Identified and resolved malfunctions pertaining to system

access for agents, collaborating with agents and the

engineering/product development teams

Skills

Hardware /systems

Multiplexers, PC/Server, Admin, Routers, Switches, IP Telephony,

Mac, Windows

operating systems

windows vista ,windows xp, windows 7, windows 8,

servers: windows 2000 server, windows server 2003, windows server 2008, windows server 2008 r2

Languages

C , C++ AND BASIC SQL CMNTS,

APPLICATIONS

Micro soft: Word, Excel, Outlook, PowerPoint, CCTV Configuration

Education

2014

B.E- Computer Science Engineering

VKS. College Of Engineering And Technology

I have completed my bachelor degree with 78%.

2010

Higher Secondary

I have completed my higher secondary with 60%

2008

S.S.L.C

I have completed my s.s.l.c  with 73%

Declaration:


The information furnished above is correct to the best of my knowledge.


                                                                                                                                                                                                                                                                                                                                                 (KARTHIK.V)