Karolina Rachtan Crane

Karolina Rachtan Crane

Summary

  • Experienced in Career Development and advising, providing career guidance and counselling to individuals and groups of all ages, ethnicities and backgrounds 
  • Graduate of the Career Development Practitioner program at Conestoga College 
  • Proven strengths in written and oral communication; published writer, skilled workshop facilitator, and continuously recommended employment counsellor
  • Strong knowledge of post secondary programs and related career paths
  • Excellent interpersonal skills gained through more than 8 years in customer service roles 
  • Strong time management capabilities demonstrated through simultaneously fulfilling numerous positions at one organization including office administration, marketing and customer service
  • Skilled with computer use including e-learning software, Microsoft  Office, e-mail and Internet including social media

Interest

Hiking, cake decorating, camping, writing, event planning, health and wellness

Objective

To grow and excel as a professional in the field of career development using my abilities to interact with and relate to others both personally and professionally. To assist people with finding and pursuing their passions and to challenge people to take control of their careers in an active, engaging and positive way. To continue to learn and never assume everything has been learned.

Work History

Work History
Nov 2010 - Present

Employment Counsellor/Workshop Facilitator

The Working Centre
  • Assisted roughly 25 individuals per week with goal identification, career planning and job search
  • Educated clients regarding employability skills, consistently encouraging the development of confidence and  self-directedness 
  • Provided clients with academic program and admissions information
  • Researched labour market trends, career information and employer preferences regularly in order to offer current information and appropriate guidance to clients
  • Planned, organized and facilitated workshops receiving an average of 97% on satisfaction ratings 
  • Selected from 30 counsellors to deliver presentations to communicate guidelines and application process for government funded program; received average of 97% on workshop satisfaction ratings
  • Worked within tight deadlines to accommodate approximately 6 appointments per day in combination with facilitating workshops and providing immediate, urgent assistance as required
  • Coached clients in use of e-mail,Microsoft Word, social media and Internet for self-marketing
  • Worked co-operatively with other coworkers  and job developers to create innovative and helpful solutions or suggestions for clients
  • Updated and maintained client files after each meeting, ensuring accurate, reliable records
Apr 2008 - Present

Writer/Contributor

Real Women Magazine
  • Researched, wrote and compiled an article published in a women’s magazine
  • Interviewed several doctors and cancer survivors, maintaining a high level of confidentiality
Nov 2008 - Nov 2010

Marketing Coordinator/Customer Service Representative/Administrative Assistant

Ag Energy Co-operative Ltd.
  • Achieved 98% average on customer satisfaction surveys by quickly and efficiently addressing customer questions, issues and complaints in person, via telephone and e-mail
  • Updated and reviewed website content on a regular basis, ensuring reliable and clear information
  • Wrote, edited and compiled marketing materials such as newsletters; utilized with Microsoft Word, Excel, PowerPoint and Adobe Illustrator
  • Organized staff and board meetings and events on a regular basis
  • Utilized an internal computer database to manage data concerning over 1000 customers
  • Represented the organization at industry tradeshows and promoted products and services to hundreds of attendees, resulting in increased interest in and demand for our offerings
May 2008 - Nov 2008

Communications Intern/Administrative Assistant

Ontario Co-operative Association
  • Used effective communication and prioritization skills to interview over 20 people for a brochure which was distributed to more than 200 individuals at a company event
  • Researched and created promotional materials using Microsoft Publisher and Word
  • Planned a variety of organizational events as a member  of the Event Planning Committee
  • Created, distributed and oversaw an electronic questionnaire used to collect member information 
  • Developed Microsoft PowerPoint presentations for use at staff and board meetings and events
Sep 2006 - Apr 2008

Supervisor

Mustang Alley (The Purple Store)
  • Supervised a staff of 10, ensuring a smooth running store with satisfied employees and customers
  • Provided information about campus locations, events and services to students, faculty and visitors
  • Coordinated multiple duties including assisting customers with purchases and inquiries, supervising staff members, and completing end of day tasks such as bank deposits and inventory counts
Sep 2005 - Dec 2005

Production Assistant (Intern)

Rogers Television
  • Acted as a reporter for a segment on a television show that was aired to over 45,000 viewers; coordinated all aspects of the segment including research, script writing and booking guests
  • Collaborated with media personnel, community partners and key figures to develop interesting and informative stories that were aired on a local television show

Education

Education
Sep 2009 - Apr 2012

Career Development Practitioner

Conestoga College

Courses Include:

  • Career Counselling Techniques I and II
  • Interviewing, Mentoring and Coaching
  • Professional Ethics, Interviewing and Counselling
  • Group Training And Facilitation
  • Career Development With Special Needs Groups
  • Assessment In Career Development: Formal Instruments
  • Trends And Issues In The New Work Dynamic
Sep 2003 - Apr 2008

Honours Bachelor of Arts

The University of Western Ontario

Courses Included:

  • Writing for Publication
  • Introduction to Journalistic Writing
  • Radio Broadcasting
  • Introduction to Digital Imaging and Website Design
  • The Business of Media
  • Information Retrieval
  • Computer Science

I also completed a Minor in Psychology.

Skills

Skills

Workshop Facilitation

Professional Writing

Resume Writing

Certifications

Certifications

First Aid and CPR: Health Care Provider Level

Canadian Red Cross