Highly skilled, versatile leader with experience working in manufacturing and office locations for a Fortune 500 technology company. I thrive in environments where I utilize my continuous improvement skills to improve processes and reduce costs. I saved my former company over $2.1 million.

• Leads Information Technology and Quality teams with a passion for continuous improvement, customer service, and adding value. • Proven success in cost reduction, compliance, document control, increasing efficiency, project management, and training. Experienced Lead Auditor in multiple industries and computer platforms across international locations. • Builds teams by focusing on service and quality; effectively using problem solving tools; and motivating employees that continue to deliver results years later. • Highly motivated, detail-oriented, with a strong work ethic; ability to work with all levels of global organization and travel nationally and internationally.


 Process Improvements         Six Sigma Green Belt (DMAIC)      Continuous Improvements / Kaizen

 Project Management                Data Analysis /Problem Solving                Domestic/International Experience

 Lead Auditor                            ISO 9001 /TL 9001                                              Sarbanes Oxley Section 404

 Lean Manufacturing/Office      Cost Savings/Budgeting                        Corrective Action / Preventive Action

 Training / mentoring                  Metrics measurement                                          Experienced Trainer/Mentor

  ITIL v3                                      Disaster Recovery Planning                                               Document Control

 Supplier Quality Management  Oral / Written Communication

Work experience

Work experience
Dec 2006 - Apr 2009

Process Leader

Corning Cable Systems / Corning Incorporated

Lead Auditor (ISO 9001, Sarbanes Oxley, and Information Risk Management) for domestic and international locations, monitored corrective /preventive actions (CAPA), CAPA database administrator, document control administrator, maintained IT Quality intranet website, provided technical support, and conducted data analysis. Selected major accomplishments: • Utilized lean principles to reduce costs and improve service for document control processing and reporting resulting >$13M savings annually. • Lead project to implement web based document change request system resulting in improved tracking, reporting and saving $18M annually. • Reduced Sarbanes Oxley audit time from 10 to 4 person days for a Mexican manufacturing location through process improvements and planning. • Improved documentation compliance from 33% to 100% by implementing monitoring and metrics for records control.

Mar 2004 - Dec 2006

Project/Process Management Leader

Corning Cable Systems / Corning Incorporated

Led ISO 9001 audits; assisted Sarbanes Oxley audits, implemented process improvements, monitored corrective /preventive actions (CAPA), document control administrator, redesigned and maintained IT Quality intranet website, analyzed data and provided reports, and provided technical support. Selected major accomplishments: • Implemented monitoring and notification system resulting in project initiation request closure rate improving from 74% to 93% exceeding the goal of 90%. • Documented procedures, created and provided training that was instrumental in IT Service Delivery organization achieving global ISO 9001 registration.

Mar 2003 - Mar 2004

Manager, SouthEast Field Services

Corning Cable Systems / Corning Incorporated

Managed 10 personnel to provide desktop support for seven Corning and Corning Cable Systems locations in North Carolina, Virginia, and Kentucky.Selected major accomplishments:• Effectively integrated three Hickory, NC locations into Corning’s IT Customer Support Center with positive feedback from the project team.• Supported infrastructure optimization project allowing project team to complete deliverables within schedule.

Sep 2002 - Mar 2003

Division IT Team Leader – Server/Desktop Support

Corning Cable Systems (f.k.a. Siecor Corporation)

Managed 12 personnel to provide PC, LAN, printer, and voice support for five Corning Cable Systems locations in North Carolina.

  • Managed 12 projects that resulted in significant cost savings.
  • Maintained high quality and reliable customer support through multiple reorganizations and reductions while Corning moved to a shared services model.
Nov 1995 - Sep 2002

Manager, Information Systems & Supervisor, Information & Data Systems

Corning Cable Systems (f.k.a. Siecor Corporation)

Managed 6 personnel with a $750M operating and $35M capital budget, to provide information technology, data analysis, product measurements, and quality support for Cable Research & Development organization. Selected major accomplishments: • Managed project to implement a private cellular phone system for 59 people that increased internal customer support and yielded annualized savings of $32M. • Managed Y2000 project that resulted in all computers and systems being compliant ahead of schedule with no issues reported.

Nov 1993 - Nov 1995

Supervisor, Measurement & Computer Systems

Corning Cable Systems (f.k.a. Siecor Corporation)

Managed team of 16 personnel to provide information technology, data analysis, product measurements, and quality support for Cable Research & Development organization. Selected major accomplishments: • Implemented new test methods that increased efficiency by 400% without additional test equipment. • Developed a corporate wide training class with video for all levels of personnel on preparing for and conduct during an ISO 9001 audit.

Jan 1990 - Nov 1993

Quality Assurance Supervisor / Sr. Quality Assurance Engineer

Corning Cable Systems (f.k.a. Siecor Corporation)

Supervised QA department, 10 people with an annual operating budget of $1 million for optical cable manufacturing. Focus on Customer/Supplier quality, Customer Feedback, audits (ISO-9001 / TL-9001, internal, & customer), raw materials, COA, non conforming material/product returns, Gage R&R and document control. Selected major accomplishments: • Implemented improvements to quality system that resulted in 75% reduction of MRA’s simultaneous to a 60% growth in volume. • Reduced remakes of cable by 80% due to optical fiber related quality problems resulting in > $2.1MM annual savings. • Established corporate steering group to coordinate ISO-9001 registration and initiated project that resulted in ISO-9001 registration on first audit with no major corrective actions.

Mar 1987 - Dec 1989

Quality Engineer/Sr. Quality Engineer

Corning Cable Systems (f.k.a. Siecor Corporation)

Supervised 10 Quality auditors in an injection molding/metal fabrication manufacturing plant. Focus on Customer/Supplier quality audits, raw materials, establishing quality systems for new product lines, non conforming material/product returns, and reviewing / approving Engineering Change Requests. Selected major accomplishments: • Managed quality and manufacturing support systems (training, developing assembly and test fixtures) and implemented process improvements resulting in lower manufacturing costs. Established in-process tests and manufacturing procedures for relocation of fiber optic hardware product lines from NC to TX.

Jun 1985 - Mar 1987

Project Engineer/Sr. Project Engineer

Corning Cable Systems (f.k.a. Siecor Corporation)

Managed Fiber optic cable projects for industry, educational, and government customers including training, supervising, installing and testing cable, and troubleshooting. Major accomplishments include: Managed fiber optic cable installation for Niagara Mohawk Power Company including revision of plan and parts list to reduce projects costs by 60%. Developed a training class for fiber optic cable installation.


Aug 2009 - Oct 2009

Catawba Valley Community College
1980 - 1985


Georgia Institute of Technology

  Certificate: Business and Technical Communications

  Certificate: Industrial and Organizational Psychology



Microsoft Project

Oral & Written Communication

Palm OS Personal Digital Assistants

Lotus Notes

Administration & database Development                      

Microsoft Office (Word, Excel, PowerPoint)


Oct 2008 - Present

ITIL V3 Foundation

Loyalist Certification Services