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Summary

Highly skilled, versatile leader with experience working in manufacturing and office locations for a Fortune 500 technology company. I thrive in environments where I utilize my continuous improvement skills to improve processes and reduce costs. I saved my former company over $2.1 million.

• Leads Information Technology and Quality teams with a passion for continuous improvement, customer service, and adding value. • Proven success in cost reduction, compliance, document control, increasing efficiency, project management, and training. Experienced Lead Auditor in multiple industries and computer platforms across international locations. • Builds teams by focusing on service and quality; effectively using problem solving tools; and motivating employees that continue to deliver results years later. • Highly motivated, detail-oriented, with a strong work ethic; ability to work with all levels of global organization and travel nationally and internationally.

  Specialties/Strengths

 Process Improvements         Six Sigma Green Belt (DMAIC)      Continuous Improvements / Kaizen

 Project Management                Data Analysis /Problem Solving                Domestic/International Experience

 Lead Auditor                            ISO 9001 /TL 9001                                              Sarbanes Oxley Section 404

 Lean Manufacturing/Office      Cost Savings/Budgeting                        Corrective Action / Preventive Action

 Training / mentoring                  Metrics measurement                                          Experienced Trainer/Mentor

  ITIL v3                                      Disaster Recovery Planning                                               Document Control

 Supplier Quality Management  Oral / Written Communication

Work experience

Dec 2006Apr 2009

Process Leader

Corning Cable Systems / Corning Incorporated

Lead Auditor (ISO 9001, Sarbanes Oxley, and Information Risk Management) for domestic and international locations, monitored corrective /preventive actions (CAPA), CAPA database administrator, document control administrator, maintained IT Quality intranet website, provided technical support, and conducted data analysis. Selected major accomplishments: • Utilized lean principles to reduce costs and improve service for document control processing and reporting resulting >$13M savings annually. • Lead project to implement web based document change request system resulting in improved tracking, reporting and saving $18M annually. • Reduced Sarbanes Oxley audit time from 10 to 4 person days for a Mexican manufacturing location through process improvements and planning. • Improved documentation compliance from 33% to 100% by implementing monitoring and metrics for records control.

Mar 2004Dec 2006

Project/Process Management Leader

Corning Cable Systems / Corning Incorporated

Led ISO 9001 audits; assisted Sarbanes Oxley audits, implemented process improvements, monitored corrective /preventive actions (CAPA), document control administrator, redesigned and maintained IT Quality intranet website, analyzed data and provided reports, and provided technical support. Selected major accomplishments: • Implemented monitoring and notification system resulting in project initiation request closure rate improving from 74% to 93% exceeding the goal of 90%. • Documented procedures, created and provided training that was instrumental in IT Service Delivery organization achieving global ISO 9001 registration.

Mar 2003Mar 2004

Manager, SouthEast Field Services

Corning Cable Systems / Corning Incorporated

Managed 10 personnel to provide desktop support for seven Corning and Corning Cable Systems locations in North Carolina, Virginia, and Kentucky.Selected major accomplishments:• Effectively integrated three Hickory, NC locations into Corning’s IT Customer Support Center with positive feedback from the project team.• Supported infrastructure optimization project allowing project team to complete deliverables within schedule.

Sep 2002Mar 2003

Division IT Team Leader – Server/Desktop Support

Corning Cable Systems (f.k.a. Siecor Corporation)

Managed 12 personnel to provide PC, LAN, printer, and voice support for five Corning Cable Systems locations in North Carolina.

  • Managed 12 projects that resulted in significant cost savings.
  • Maintained high quality and reliable customer support through multiple reorganizations and reductions while Corning moved to a shared services model.
Nov 1995Sep 2002

Manager, Information Systems & Supervisor, Information & Data Systems

Corning Cable Systems (f.k.a. Siecor Corporation)

Managed 6 personnel with a $750M operating and $35M capital budget, to provide information technology, data analysis, product measurements, and quality support for Cable Research & Development organization. Selected major accomplishments: • Managed project to implement a private cellular phone system for 59 people that increased internal customer support and yielded annualized savings of $32M. • Managed Y2000 project that resulted in all computers and systems being compliant ahead of schedule with no issues reported.

Nov 1993Nov 1995

Supervisor, Measurement & Computer Systems

Corning Cable Systems (f.k.a. Siecor Corporation)

Managed team of 16 personnel to provide information technology, data analysis, product measurements, and quality support for Cable Research & Development organization. Selected major accomplishments: • Implemented new test methods that increased efficiency by 400% without additional test equipment. • Developed a corporate wide training class with video for all levels of personnel on preparing for and conduct during an ISO 9001 audit.

Jan 1990Nov 1993

Quality Assurance Supervisor / Sr. Quality Assurance Engineer

Corning Cable Systems (f.k.a. Siecor Corporation)

Supervised QA department, 10 people with an annual operating budget of $1 million for optical cable manufacturing. Focus on Customer/Supplier quality, Customer Feedback, audits (ISO-9001 / TL-9001, internal, & customer), raw materials, COA, non conforming material/product returns, Gage R&R and document control. Selected major accomplishments: • Implemented improvements to quality system that resulted in 75% reduction of MRA’s simultaneous to a 60% growth in volume. • Reduced remakes of cable by 80% due to optical fiber related quality problems resulting in > $2.1MM annual savings. • Established corporate steering group to coordinate ISO-9001 registration and initiated project that resulted in ISO-9001 registration on first audit with no major corrective actions.

Mar 1987Dec 1989

Quality Engineer/Sr. Quality Engineer

Corning Cable Systems (f.k.a. Siecor Corporation)

Supervised 10 Quality auditors in an injection molding/metal fabrication manufacturing plant. Focus on Customer/Supplier quality audits, raw materials, establishing quality systems for new product lines, non conforming material/product returns, and reviewing / approving Engineering Change Requests. Selected major accomplishments: • Managed quality and manufacturing support systems (training, developing assembly and test fixtures) and implemented process improvements resulting in lower manufacturing costs. Established in-process tests and manufacturing procedures for relocation of fiber optic hardware product lines from NC to TX.

Jun 1985Mar 1987

Project Engineer/Sr. Project Engineer

Corning Cable Systems (f.k.a. Siecor Corporation)

Managed Fiber optic cable projects for industry, educational, and government customers including training, supervising, installing and testing cable, and troubleshooting. Major accomplishments include: Managed fiber optic cable installation for Niagara Mohawk Power Company including revision of plan and parts list to reduce projects costs by 60%. Developed a training class for fiber optic cable installation.

Education

Aug 2009Oct 2009

Catawba Valley Community College

References

Edward Reynoso

“Karl and I have known each other for approximately 16 years, most of which working for the same company, although located in different countries. However, we participated of several projects and activities together in which Karl was able to demostrate his experience not only in the IT technical area, but also as a manager, by efficiently administering the IT areas he has been in charge of. He is self-motivated and always strives to exceed the expectations formed around him.”

William McCallum

“Karl is highly regarded for his technical expertise and dedication to customer service. He established a clear computer strategy and developed plans to keep pace as new computer technologies developed. Karl’s experience in previous Quality roles were a valuable asset to our organization through various quality activities such as ISO 9001 registration, Continuous Improvement and Corrective Action teams. As a Manager, Karl delegates well and allows employees freedom to solve problems on their own but will get involved when needed. If I were in a position to hire someone with Karl’s skills, I would not hesitate to hire him.”

Mark Perry

“I was hired by Karl directly out of college. During my first 4 years with Siecor, Karl empowered me to learn and grow in multiple areas (IT Help Desk, Database Management, Network Design, Applications Development, and Project Management). Working for Karl was a privilege, and was the catalyst that started my career. I continued to work with Karl over the next 10 years. My role evolved into more of a Project Manager, and Karl's focus changed to driving IT Excellence through several quality initiatives. I continued to reach out to Karl for career mentoring during this time as well. I highly recommend Karl as someone who can be both a leader and mentor. He is very customer focused, and is a pleasure to work with and for. I hope to someday help others in similar ways that Karl has helped my career.”

Ron Schiefer

“I’ve had the pleasure of working with Karl in a number of capacities. In every situation, he impressed me with his technical knowledge, strength of character, and exceptional customer service. Karl’s leadership skills enabled him to build a team that successfully implemented his vision for the organization’s measurement and computing initiatives. He is a professional committed to improving quality and exceeding customer expectations. I highly recommend Karl, and I would not hesitate to hire him.”

Sue Myers

"Karl was an internal auditor performing ISO and Sarbanes Oxley audits for Corning. He managed the IT Quality web site and our document control process with little to no supervision. He is very details-oriented and has great problem solving skills. He is a great team player, always willing to help others and maintains a sense of humor. Karl is a dedicated professional that I enjoyed working with."

Lisa Kreisler

“Karl is a hard working, dedicated individual, whether it was with his audits or day to day activities. Karl is someone who would follow through and get any task successfully completed. He excels at consumer relations. People skills are necessary in an IT organization; great verbal and nonverbal communications come natural to Karl. He works well in a diverse team environment, and he had built strong partnerships with other IT employees & contractors. Karl is willing to tackle any situation. He is willing to learn new technologies and sharpen existing skills. He is open to new and different ideologies, and is willing to sit down with his co-workers and customers to understand their needs and point of view. It was a pleasure to work with Karl”

Skills

Microsoft Project
Oral & Written Communication
Palm OS Personal Digital Assistants
Lotus Notes
Administration & database Development                      
Microsoft Office (Word, Excel, PowerPoint)
                                               

Social Media Links

Certifications

Oct 2008Present

ITIL V3 Foundation

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