Aug 2007 - Present
Tax Examiner - Bilingual
Department of Treasury - Internal Revenue Service
Processing of original tax and information returns, establishing taxpayer account records or changing such records based on later information affecting taxes and refunds; computing or verifying tax, penalty and interest in order to determine proper tax liability. Knowledge of standardized processing of tax information and knowledge of applicable portions of tax laws to accept request proof of or reject a variety of taxpayer claims, credits and deductions. Served was detailed Lead Tech and as On-the-job instructor for my team as well as other teams in my unit. Certified instructor trained, Provide excellent customer service to both English and Spanish speaking taxpayer on the Aspect phone system.
Apr 2006 - Oct 2010
Graphic Design / Co-Owner
Arcadia T-Shirt Company
Co-Manage with wife small screen printing business out of our home. Performed graphic design, screen preparation, reclaiming and printing of substrates. Performed custom printing as well as our own line of pre-printed children's clothing. Enter accounts payable and receivables into QuickBooks accounting software. Set up and maintenance of website. Provided superior customer service.
Apr 2001 - Oct 2005
Mac Haik Chrysler Dodge Jeep
Warranty Administrator Duties, Assistant to the Service Manager. Duties included proper ;posting of labor and parts on repair orders to insure prompt payment from Daimler Chrysler. Dispatch repair orders to qualified technicians to ensure customer satisfaction and Fixed First Visit objectives. Duties included responding to inquiries from the public, prioritizing tasks, posting payroll adjustments and insuring customer satisfaction. Assist in the scheduling of service work as well as aid in the entry, booking and printing of repair orders on an ADP / Reynolds and Reynolds computer system. Perform Service Advisor duties, communicating with technicians and customers. Created pamphlets and literature used for customer informational purposes. Drafted letters to customers concerning warranty work, returned checks, as well as other miscellaneous technical writing (job descriptions, amendments to existing operations manual, etc.) Performed IT and computer services support for the MDS computer with upgrades and hardware needs. Performed miscellaneous administrative duties.
May 1996 - Apr 2001
Administrative Assistant Customer Service
Town North Imports
Administrative Assistant, Warranty Administrator, Assistant to the Service Manager. Duties included responding to inquiries from he public, prioritizing tasks at hand, posting payroll adjustments and insuring overall customer satisfaction. Prepared reports regarding customer feedback for management review. Maintain filing system for customers/vehicles in for service. Other responsibilities included drafting and typing of letters to customers concerning warranty work, return checks, as well as other miscellaneous writings. I have also been responsible for the graphic design and printing of flyers and coupons used for the service department. Assist in the scheduling of service work and printing of appointment schedules. Aid in the entry and booking for repair orders on an ADP: computer system. Perform Service Advisor Duties communicating with technicians and public. Performed IT and computer services support for the Nissan ASIST computer. Performed miscellaneous administrative duties.
Jun 1994 - May 1996
Count Room Associate
Prepare, closer out and balance cashier tills. Count and balance store sales, prepare bank deposits and manage petty cash. Research and reconcile discrepancies. Maintained computer hardware and software in the customer service manager computer. Responsible for the leading and training of new count-room personnel and cashiers. Training to include the drafting, editing and printing of a procedural manual for associate reference. Perform miscellaneous administrative duties to include: running cash registers, customer service desk, filing, switchboard, stocking and merchandising.
Aug 1988 - Aug 1998
Bachelor of Arts
University of Texas at Austin