Download PDF

Work experience

Apr 2013Mar 2015

Customer Service Representative

Convergent - Duke Energy
Call Center Representative Job Duties
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Jan 2012Apr 2014

Administrative Assistant

Alorica - Verizon Wireless
  • Organize and provide documents, reports and information to department and external clients in an useful and well-organized manner.
  •  Create and maintain active files.
  •  Schedule travel, coordinate with travel agency to obtain the best possible trip and prepare travel expense reports accordingly.
  •  Plan meetings and conference calls and arrange and manage meetings.
  •  Take and compile minutes of meeting.
  •  Initiate purchase requisitions.
  •  Order office supplies and equipment.
  •  Maintain files and folders.
  •  Maintain weekly schedules for employees.
  •  Handle and screen telephone calls, routine mail and reallocate as required.
  •  Train and supervise casual and clerical staff.
  •  Process client orders, invoices and payments.
  •  Perform basic bookkeeping activities.
  •  Create and maintain database records.
  •  Manage front office operations.
  •  Liaise with local authorities and vendors.
  •  Manage calendars.
  •  Plan and organize meetings and events.
  •  Track and process annual fixed asset inventor.
Aug 2007Sep 2011

Sales Floor Associate

Sam's Club
  • Give assistance to the front end Associates with cost checks.
  • Maneuver the register when required.
  • Follow appropriate procedures for handling claims goods.
  • Answer Customer calls quickly.
  • Maintain a correctly merchandised department through zoning the department.
  • Ensure the merchandise is correctly signed and priced.
  • Provide outstanding Customer Service by: Practicing a 3 Meter Rule.
  • Help Customers in finding commodities.
  • Answer register calls quickly.
  • Remain well-informed regarding all areas of the store.
May 2005Apr 2007

Shift Lead (Manager)

Blockbuster's Videos
  • Supervised production activities during assigned shift. 
  • Managed and monitored store management activities. 
  • Provided superior customer service. 
  • Handled entire customer transactions in a responsible manner. 
  • Resolved all customer centric problems and issues. 
  • Ensured complete safety of employees. 
  • Managed and supervised safety teams during emergencies.



Business Administration & Management

American Intercontinental University

AIU’s business administration degree program offered a unique array of specializations which concentrate on industry-specific knowledge. 

  • Challenging, industry-current curriculum.
  • Taught by faculty, many of whom are industry professionals, who bring a real-world perspective to the classroom.
  • The Bachelor of Business Administration (BBA) degree program specializations provided on campus as well as online curriculum.


  • Can effectively communicate with staff members. 
  • Leading staff to perform at maximum efficiency. 
  • Resolving disputes between members of shift.
  • Superb communication skills and able to converse comfortably with individuals from all social backgrounds. 
  • Able to work as part of a team. 
  • Strong desire to learn and grow.
  • Having an approachable personality. 
  • Coping well under pressure. 

Areas of Expertise

Delegating work 
Labour Scheduling
Managing shifts 
Quality control 
Cost control
Improving processes 
Staff communication 

Text section

References available upon request