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Work experience

Jan 2010Present

Junior Cultivator of Culture

Zappos Fulfillment Centers, Inc.
  • Develop and teach training courses on company culture, communication, computer skills, and other topics
  • Developed onboarding process for leadership positions
  • Design, schedule, and facilitate new hire orientations
  • Manage various projects to carry out company-wide initiatives
  • Work directly with senior leadership on projects
  • Create marketing materials for training programs
Jul 2009Jan 2010

Administrator of First Impressions
  • Welcome guests, vendors, and contractors to the facility on a daily basis
  • Help provide solutions to various problems presented to our team weekly
  • Maintain Power Point announcement presentations daily
  • Initiate and carried out activities that represent and encourage our company culture
  • Going above and beyond to serve guests and employees with various needs and requests
Aug 2006Jul 2009


The Southern Baptist Theological Seminary
  • General office duties including answering phones, copying, faxing, filing
  • Fundamental secretarial duties including ordering supplies and books, transcribing, keeping calendar, making appointments and travel arrangements
  • Maintaining an organized center including the ordering and organization of resources for students
  • Coordinating 8 to 10 events per semester
  • Daily use of people skills through e-mail and phone communication as well as the hosting of campus guests
  • Evaluated by immediate supervisor as consistently exceeding performance requirements
Sep 2003Jun 2006

Student Assistant

Angelo State University Porter Henderson Library
  • Processed, organized, and filed state and federal government documents
  • General office duties including creating labels and documents in Word and Excel, sending and receiving faxes, copying, and answering phones
  • Created entirely new organization systems for many projects and documents
May 2003Jul 2003

Senior Counselor

Camp Buckner
  • Lived with and supervised 10 to 14 girls, ages 12-14
  • Taught multiple activity classes
  • Performed daily cleaning duties
  • Wrote daily reports on camper activities
  • Initiated and fostered a fun and energetic camp experience for all campers
Sep 2000May 2001

Catering Assistant

About Cakes & Catering
  • Food and organizational preparation prior to events
  • Set up and food preparation at events
  • Exceeded expectations in providing quality first impressions and customer service to event guests


Aug 2002May 2006

Bachelor's Degree

Angelo State University


General Computer Skills
Computer Skills:   Microsoft Word Microsoft Excel Microsoft Powerpoint   Type 85 WPM  


Almost two years ago I made the decision to take a new position in a new department at Zappos.  At one point in my college career I had decided that being a teacher was not the road I wanted to go down, so I changed my major accordingly.  Somehow that road found me again as I entered this new field at Zappos.  Training and development quickly became my passion.  I love seeing people change and grow, and I love being a part of that growth.


Through both education and experience, I am skilled in the following areas:

  • Computer Proficiency - Microsoft Office (Word, Excel, Powerpoint)
  • Interpersonal and Communication Skills - major in Interpersonal Communication
  • Organizational and Planning Skills - acquired from leadership responsibilities in student organizations in college as well as through event planning and coordinating through previous job experiences
  • Curriculum Development- developed training programs and courses on various subject matters and for various audiences
  • Project Management- managed projects for various company initiatives


If all of my interests were to be listed it would most likely look very random, but I will attempt to name a few.  I love food!  I enjoy learning about it, cooking it, eating it, and sharing it with other people who appreciate it just as much as I do.  This leads me to frequently browse magazines and cookbooks for ideas and inspiration.  I also love coffee.  Coffee houses make me happy, and I could not start my day any other way besides enjoying a warm cup of joe.  I absolutely adore the beauty of summer.  I enjoy seeing families taking walks in the warm evening sun and having cookouts with friends.  There is something about summer that just makes me smile.  I love spending time with people.  I have always taken pleasure in throwing parties and entertaining.  Anything that requires creativity always seems to pique my interest as well.  If it's fun, requires creativity, or involves helping people count me in!


Susan Walker

Susan was my manager when I first became a Junior Cultivator of Culture at Zappos.  At that time, the department was starting from scratch.  Susan can attest to my strong work ethic, organizational skills, creativity, and strong sense of team.