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Work experience


General Manager Consulting WA

Chandler Macleod

Responsible to direct a team of Organisational Psychologists while growing relations with current Clients and establishing strong networking opportunities in the community to increase brand awareness.

Led cost estimations, budget and resources allocation and developed financial plans including divisional budget.

Contributed to strategic management decisions to enhance the broader business performance.

Internal Achievements:

§Management of a $2.2m budget

§Constructed sales/delivery/Client management tracking mechanisms

§Fully implemented KPIs for all staff funneled from National strategy

§Re-stabilized organizational structure and aligned State/National strategic direction


General Manager, Operations

Strategic Systems Solutions

Established a new organizational structure, executed implementation of and amendments to associated systems (i.e. HRM, Compliance), and managed recruitment and headcount optimization programs to develop bench strength for expansion.

Managed a team of 10 core business leads (HR, Training, Recruitment, Administration, Finance, TSG, Facilities, Compliance, Service Delivery Managers) using best business and people management practices with additional pastoral care of 350+ reports and satellite management of the Singapore office.

Complying with IR laws, introduce employee contracts to improve productivity/set wages/streamline services/introduce an employee incentive scheme linked to business performance in the market and employee/department KPI results.

Negotiated effective Service Level Agreements to derive higher business value through better management.

Developed innovative communication strategies to foster the company vision, mission, values, and concept of operational excellence.

Key Achievements:

§$200,000(USD) cost savings on the execution of a performance management system including development and implementation of: performance goal setting, coaching mechanisms, and evaluation processes, succession planning, a skills development plan, and a recognition and reward system.

§Revamped all contracts (company/employment), policies and procedures in line with new PRC Labor Laws.

§Institutionalized effective team reporting systems and developed an internal budget system for divisions.

§Designed and implemented sustainable corporate communication mechanisms.

§Introduced Service Level Agreements and Key Performance Indicators with 3rd Party Vendors.

Award Recipient: Best HR Strategy for Business Growth, China STAFF 2008 HR Finalist


Manager, Training & Development

Strategic Systems Solutions

Established as full-time permanent Manager to grow the training division with overall responsibility to manage the development and implementation of all internal/external training requests.

Liaised with clients and company management to identify key skill training needs.

Provided guidance and leadership to all Junior Managers and Team Leaders to ensure adherence to appropriate international business practices.

Key Achievements:

§Developed and managed a system of recruitment and work place agreements for all foreign trainers.

§Within 6 months, expanded the team from 1 to 5 and trained all trainers to best serve 350+ staff working complex shift patterns (24/7).

§Worked with the team to design and implement advanced programs including, but not limited to:  

    • Train-the-Trainer
    • Self-directed Business Management Studies
    • Leadership Development and Mentoring
    • Graduate Recruitment & Training

§Designed and implemented an on-line system to prioritize all external/internal training requests to

        streamline trainer utilisation capacity.




Rutger's School of Business


University of Guelph


University of Guelph


General Manager

Operations/Learning & Development/Business and Process Development

Asia Pacific/Australia/Canada

Successful at driving business operations to maximum effectiveness - revenue growth, reduced costs, and sustained profitability. Savvy team leader with cultivated expertise in diverse business environments worldwide.  Exceptional communication and strength and people and process develoment.

International MBA; MA in Sociological Social Psych & International Development; BA in Asian Studies.

Capabilities and Skills

§  Multi-Cultural Team Leadership

§  Proposal Development/Business Planning

§  New Market Penetration and Growth

§  Strategy Design and Excellence in Implementation

§  Training/Development of Emerging Leaders

§  Alignment of Sales & Corporate Goal

§  Demonstrated expertise in Change Management & Process Improvement

§  Successful Human Capital management through Performance & Talent Optimisation

Key Achievements

§  Excellent Revenue Growth / P&L Control - As General Manager Consulting for Chandler MacLeod, drove

        44% revenue growth over existing budget while leading new growth strategy.

§  Team Leadership - Facilitated team through a process of change management designed to re-engage staff and re-set business development strategy

§  Process Implementation - Executed the design and integration of a $200,000 (USD) Peformance

        Management System including development and implementation of: KPIs, coaching, and an evaluation

        process, succession planning, a skills development plan, and a recognition/reward system. 

§  Client Services - Revamped Client Management System, implementing Client Relation mechanisms and

        fostering avenues for New Business Development with both existing and new Clients.


Australian Institute of Management Member since 2010

Women In Business (AIM)

Member since 2011

Rotary Club of Crawley

Member since 2010

Business Chicks

Member since 2010



Save the Children (Australia)


Project: Child Rights Situation Analysis (CRSA)

 UNICEF (Switzerland)

 Sessional Reporter                               

 Project: Review Committee of the Rights of Children

Twinkle Little Stars (Kenya)

Advisor, Project Sustainability

Project: Education for All

University of Victoria (Canada)

Senior Research Assistant

Project: MEA Aboriginal Special Projects

Helping Hands (China)

Project Coordinator

Project: Charity event Hangzhou Children’s Welfare Center

 Elizabeth Fry Society (Canada)  


 Project(s): Youth Accountability Program; Court Worker

Canada-China Higher Education Program (China)

Primary Researcher

Project: Self-identity development in young women of 

              Urbanizing China

Youth for Smart Development International (China)

Project Creator/Coordinator

Project: Collaborative Canada/China – Canadian International Development Agency Project


Australian Institute of Management

Dancing Dragons: the People-Side of Doing Business in Mainland China

Women in Leadership

Guest Panel Speaker: Resilience

Rotary Club Crawley

Rotary Club West Perth

Chopsticks: Building Cross-Cultural Bridges in Mainland China


Public Speaking:  Toastmasters International

Certifications:        Cert IV (TAA40104) Training and Assessment; Working with Children

Languages:           Mandarin (conversational); Spanish (basic); French (basic); Indonesian (basic)

Other:                     Marathoner, PADI Open Water Diver, Canadian Sport Parachutist


Learning & Development
Public Speaking, Training & Assessment, Program Design/Development/Implementation
Research & Development
Cross-culture, Qualitative/Quantitative, Social Determinants of Health, Child & Youth Care, Street Children, Governance, Non-governmental Organizations
International Business, Business Development, Organizational Culture, Organizational Development,  P&L, Budget, Strategy Development, Team Leadership