Profile

Business management student is seeking for experience in business operational sphere. I am capable to offer a first class customer service that I have obtained working in retail sector and I can demonstrate a good understanding of the business environment. Employment experience in a start up company enabled me to assimilate a scope of business strategies and develop my proficiency in social media marketing and successful direct telesales. I am flexible and have an ability to solve any problem very efficiently, seeking opportunities within customer operations, human resources and business management.

Work History

Work History
Dec 2015 - Mar 2016

Waitress

PRINCIPALITY STADIUM, COMPASS GROUP
  • Venue preparation for conferences, business meetings
  • Serve Food & Beverage to guests in the assigned place of work
  • Provide exceptional customer service to clients in order to maximize guest satisfaction
  • Anticipate guests' needs continually and fulfill them appropriately
Feb 2015 - Sep 2015

Customer Services Representative

ABERCROMBIE&FITCH, HOLLISTER
  • Protecting and projecting the image of the brand through personal style
  • Providing customer service
  • Using the till, handling cash
Apr 2014 - Sep 2014

Cashier

INDITEX, ZARA
  • Handling all the cash transactions at the cash desk
  • Accountable for financial calculations
  • Monitoring daily achievements
  • Solving customer inquiries and complaints
Jun 2014 - Aug 2014

Marketing and Telesales Assistant

HEALTHY JUICE&U LTD
  • New media marketing
  • Designing and implementing company's content strategy: blogging, creating relevant content, leadership
  • Creating engagement strategy through social media
  • Taking part in market trading(sampling product to customers)
  • Negotiating deals with buyers
Jun 2012 - Apr 2014

Customer Service Representative 

ABERCROMBIE&FITCH, GILlY HICKS

Education

Education
Sep 2015 - Jun 2018

B.A

University of South Wales

Business Management - Present

Sep 2013 - May 2015

BTEC

Epping Forest College

Level 3 Travel and Tourism - MMD

Sep 2012 - May 2013

BTEC

City of Westminster College

Level 2 Travel and Tourism - MM

Sep 2007 - Jun 2010

GCSE

The Vilniaus Taikos Secondary School in Lithuania 

GCSE equivalent English (Very Good), Mathematics (Good) and 13 others.

Interests 

Exploring new countries, languages and cultures is my passion, so traveling allows me to make this happen. I enjoy extreme sports -  such type of activities excite me and opens me from a perspective of a person who is not afraid of ultimate situations. Skiing, ice-skating and ice cream is my weakness!