AG HR Service Center Specialist
Lenovo- Martinez- Argentina
Provide assistance to Lenovo internal employees regarding Benefits, Compensation, expenses and any question/ concern employees may have on Lenovo HR Policies, intranet, system issues and tools. Provide support to HR Partners from AG Region on Lenovo Intranet and different HR tools for organization management. Focal point within the team for tasks such as Reporting, Cross Geo Cases, Verification of employment letters, local benefits changes(medical insurance), internal HR communications and global process. Experience in working and understanding the complexities of operating in an international environment. Respond to telephone, Lync chat and written queries from the Lenovo business partners and/or employees using the central case management tool. Handle tickets requiring local legislative and business knowledge. Respond to all written queries from statutory bodies or 3rd parties; where appropriate liaise with Payroll for required detail. Take responsibility for adherence to audit controls. Produce regular and on-demand internal reports. Ensure adherence to Service Level Agreements. Produce and maintain documentation for Standard Service Centre Work Instructions. Handle difficult situations. Do additional research that might be needed and contribute to improvements where necessary. Guidance to others, help other agents within the team.