Business Change Agent
Jaguar Land Rover in Coventry, UK
The job? Delivering bespoke software solutions into the global franchise network through leading a multi-cultural team of customer service representatives and adopting a collaborative and facilitating approach.
The goal? Ensuring successful user adoption of new technologies designed to enhance the overall end user experience of systems use for Retailers globally.
The method? An excellent customer focused attitude combined with with traditional and agile PM methodologies. Adopting controlled and structured Change Management practices to achieve buy-in throughout the business, including the use of transparent and collaborative Stakeholder Management methods across various levels of internal and external Stakeholders.