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PMP and ITIL certified Senior Project Manager with over 10 years of professional experience out of which 5 in Project Management in IT Service Delivery, Business Process and IT Outsourcing. Supported clients in healthcare, appliances, energy, electronics and food verticals. Demonstrated track record in Transition Project and Program management; experienced in Commercial Contract Management. An enthusiastic, process-oriented individual with an easy nature who works well in a team and is also self-motivated to achieve results. Able to lead a team with varied motivations. Adaptable, dependable and trustworthy, able to work under challenging circumstances to meet tight schedule and budget targets.

Work experience

Apr 2014Present

Program Manager

IBM, Wroclaw, Poland


Nov 2011Mar 2014

Program Manager

IBM, Wroclaw, Poland

Responsible for running GlobTrotter Program - workload transfer program for a global account (Novartis). Defined program’s scope, schedule and budget baseline based on organization targets, objectives and needs.

The In-scope included projects transferring roles from High Cost Countries to Near-shore and Offshore locations as well as between Near-shore/Offshore locations and role erosions (cancellations) in order to optimize service delivery cost. Worked closely with account CTO manager to achievement of global CTO management targets - reduce cost on the account, reduce and maintain account global headcount.

Managed scope, cost, schedule, and contractual deliverables by applying techniques for

planning, tracking, change control, and risk management.

Responsible for establishing an effective communication plan with the project team and the customer.

Provided day to day direction to the project team and regular project status to the customer.

Provided regular status reports to stakeholders and steering board.

Completed 2012 program up to close-out activities.

Jul 2011Oct 2011

Project Manager

IBM, Wroclaw, Poland

Responsible for managing workload transfer projects for multiple accounts.

Planned and managed scope, cost and schedule. Managed contractual and compliance


Cooperated with Sending and Receiving teams to understand training needs and infrastructure requirements in order to plan and implement successful knowledge transfer. Ensured transition completion within established timelines.

Responsible for establishing an effective communication plan with the project team and the customer.

Provide day to day direction to the project team and regular project status to the customer.

May 2010Jun 2011

Transition Project Manager

Hewlett Packard, Wroclaw, Poland

Responsible for successful delivery of complex, multinational, multi-processes transition projects and for developing and executing transition plans that enable HP internal customers to migrate processes without any operational disruption from the current site and state of their operations after "Go-Live"

Managed multiple simultaneous transition projects (manages scope, cost, schedule, and

transition deliverables by planning, tracking, change control, issue and risk management)

Managed project resources, established effective communication plan with the project team and the customer

Developed project plan and timelines

Facilitated reviews and helped resolve issues with cross-functional groups

Monitored and controlled Transition Process by overall customer handling, escalating transition issues, ongoing team leadership and coaching

Published project documentation

Facilitated SOW definition and sign off across the organization

Managed mid to upper level internal client relationships

  • Successfully managed and drove to completion multiple transition projects – headcount
  • analysis, infrastructure requirements, understanding training needs, working closely with
  • the Sending and Receiving teams to plan the implementation, knowledge transfer; ensured
  • transition completion within established timelines
  • Achieved very high scores in customer satisfaction surveys for the completed projects
  • Applied understanding of project requirements to execute day-to-day implementation, managing
  • different stakeholder expectations (issue with availability of project resources, accelerating
  • timelines due to client requirements)
  • Applied program/project management methodology and processes to define project scope,
  • plan, resource requirements and tracking tools to ensure the accomplishment of targeted
  • goals
  • Facilitated timely completion of the transition tasks and deliverables by all sides
  • Advised management of slippage and potential delays and introduced action plan in timely
  • manner preventing escalations
  • Assessed complexity of the projects and implemented MOC strategy
  • Conducted risk analysis and recommended mitigation plans
  • Managed transition project involving new tool implementation, documented lessons learned
  • have been leveraged for other projects
  • Led internal project aiming at improving Voice of Customer process
Mar 2009Apr 2010

Contract Admin/Analyst in Commercial Contract Management Team

Hewlett-Packard, Wroclaw, Poland

Supported Commercial Contract Managers and Account Business Managers for ITO and

BPO global contracts by providing reliable, proactive contract admin/analyst function

Set up and maintained standard Contract Management processes and tools such as deliverables, issues and change management logs, contract helpdesks, newsletters, dedicated mailboxes and SharePoints

Responsible for systematic collection, processing and safekeeping of contractual documents

Managed Contract Change process for ITO contract by creating amendments to Global and Local Service Agreements, validating with legal, finance and controllership representatives and coordinating the signature process

  • Managed Contract Change process for BPO contract (managed E2E process for implementation of over 70 contract changes by managing logs, meetings, document preparation and approval process)
  • Led change meetings with the team, ensuring appropriate inputs, updates and sign-offs are received
  • Supported Local Implementation of the ITO Global Agreement by managing local service agreement rollout for EMEA and Latin America (over 80 countries in scope, drafted contractual documentation, cooperated with legal, finance and controllership representatives to ensure compliance with local law and policies, coordinated approval process)
  • Represented CCM tower in transition meetings, provided contract documentation and signoff status update, raising potential issues
  • Regularly provided creative and sound commercial solutions for the account (proposed
  • changes to the process enabling faster change validation and implementation)
  • Provided PMO support during contract renegotiations with the client
  • Provided PMO support for “Global Improvements” Programme 2010 (transformation projects) for BPO contract
  • Supported effective communication between the customer and the contract team, prioritized requests and actions (managing generic mailbox)
Apr 2008Feb 2009

Team Assistant and Contract Admin in Commercial Contract Management Team

Hewlett-Packard, Wroclaw, Poland

Provided general admin, HR and project management support for the Commercial Contract Management Leads and Team

Managed initiatives aiming at improving the maturity level of the CCM community and the communication between its different members and other stakeholders

Supported Commercial Contract Manager on ITO global contract in local service agreements implementation process and Contract Change Management process

Set up and maintained standard Contract Management processes and tools (e.g. newsletters, dedicated mailboxes and SharePoints)

Responsible for systematic collection, processing and safekeeping of contractual documents

  • Supported CCM in the Local Implementation across EMEA by drafting and validating local
  • service agreements with respective towers and coordinating approval and signature processes
  • Change Management: introduced improvements to change management process by setting
  • up transparent contract documentation repository and tracking tools)
  • Project Management: Participated, proposed, and led internal projects aiming at CCM processes
  • and tools improvements (set up team SharePoint collecting tools and processes,
  • created lessons learned repository)
  • Prepared an exhaustive CCM tool kit containing CCM standardized tools and templates
Oct 2006Mar 2008

Team Assistant

Hewlett-Packard, Wroclaw, Poland
Sep 2003Sep 2006

English teacher and translator

Various language schools

Taught English language and culture to the corporate customers

Mar 2006Apr 2006

Internship in HR Department

P-Soft Polska, Wroclaw, Poland

Assisted with administration and translation activities and tasks

  • Translated P-Soft’s web portal into English
  • Created Polish – English dictionary of HR terminology
  • Got familiarized with integrated system of human resources management HRS (Human Resources System)



Masters in Human Resources Management (Postgraduate Studies)

Warsaw School of Social Psychology, Warsaw, Poland

Masters in Translation for Specific Purposes (English- Polish)

Warsaw University, Department of Applied Linguistics, Warsaw, Poland

Bachelor in English Studies, Certified English language teacher

Wroclaw University, Poland



PMP Certificate


ITIL V3 Foundation Certificate

APM Group (APMG)

Member of Contract and Commercial Management (MCCM)

International Association for Contract & Commercial Management (IACCM)

Certificate of Proficiency in English

University of Cambridge ESOL, UK