A result-oriented professional with over +20 years of rich experience in Company Launches, Business Process Management, Process Re-engineering & Operations Management
A visionary with verifiable success in delivering high-end projects with rich experience in Operational Excellence and leading process enhancement/ increasing customer satisfaction initiatives
Steered effective initiatives that exceeded delivery & service quality standards and successfully augmented customer satisfaction index
Comprehensive end-to-end management of multiple projects right from conceptualization and visualization to final execution
Outstanding proficiency in developing new processes and transformaion at business unit level while addressing staffing, technology, operations, maintenance, and training requirements
Applying cross-industry and cross-functional knowledge to insure that objectives, project scope and planned implementation objectives are achieved and delivered within time and budget
A strategist & implementer with expertise in spearheading the business to accomplish corporate plans & goals successfully
Background encompasses management of team(s), vendors, suppliers, projects, contact centers, services / products launches.
Proven expertise in : Launches / Start-up, Organization Performance Management, Change Management, Process & procedures improvement, Project & Program Management, Product Launch & Improvement, Quality Assurance & Control, Business Development, Business & Functional Analysis, CRM, CE and Contact Center Management.