Karim Ahmed

Karim Ahmed



Information Technology Professional with 4 years  experience with a focus on contact Centre technology seeking a full time or contract in the middle east

Work experience

Work experience
Sep 2013 - Jun 2014

Technical Support

online company NozmKsa
  • Find solution to fix the clients computers and check if the programs is compatibles with their operating systems.
  • Give the clients Tips to how they maintain their computer.
  • Clarify and demonstrate how programs work for clients.
Jun 2012 - Oct 2012

Technical Support Specialist

Saudi telecom company(STC)
  • Check the client report about the ADSL Service and fix the problem.
  • Check with the client if the service is working with him and close his report in system or not and sent the
  • Send the technicians in site to fix the problem.
  •  Explain to the client about our latest offers and marketing the newest modems
Mar 2011 - Aug 2011

IT help disk

Ipsos Research Company
  • Taking data from researchers computers and enter it in database server .
  • Modify in application that the researchers
Jan 2010 - Dec 2010

Junior System Administrator

Ministry of Higher Education
  • Deal with software problems in computer and how to replace the malfunctioning hardware.
  • Deal with the server and how can be maintain it.


Oct 2009 - Apr 2014

Bachelors of Science information Technology & Computing

Arab Open University

An Overall GPA Of (3.59) out of (4.00)


Dec 2014 - Present

MCSE 2012


Microsoft® Certified Solutions Expert: Server Infrastructure

Dec 2014 - Present

MCSA 2012


Microsoft® Certified Solutions Associate: Windows Server 2012

Jan 2013 - Present

Programing and developing using PHP

Arab Open University



Software problems

Deal with the software installation problems and find the suitable solution.

Computer Maintenance