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Karim Ahmed

IT-Engineer

Summary

Information Technology Professional with 4 years  experience with a focus on contact Centre technology seeking a full time or contract in the middle east

Work experience

Sep 2013Jun 2014

Technical Support

online company NozmKsa
  • Find solution to fix the clients computers and check if the programs is compatibles with their operating systems.
  • Give the clients Tips to how they maintain their computer.
  • Clarify and demonstrate how programs work for clients.
Jun 2012Oct 2012

Technical Support Specialist

Saudi telecom company(STC)
  • Check the client report about the ADSL Service and fix the problem.
  • Check with the client if the service is working with him and close his report in system or not and sent the
  • Send the technicians in site to fix the problem.
  •  Explain to the client about our latest offers and marketing the newest modems
Mar 2011Aug 2011

IT help disk

Ipsos Research Company
  • Taking data from researchers computers and enter it in database server .
  • Modify in application that the researchers
Jan 2010Dec 2010

Junior System Administrator

Ministry of Higher Education
  • Deal with software problems in computer and how to replace the malfunctioning hardware.
  • Deal with the server and how can be maintain it.

Education

Oct 2009Apr 2014

Bachelors of Science information Technology & Computing

Arab Open University

An Overall GPA Of (3.59) out of (4.00)

References

Eng.Mohammad Rashidi 

Director Information Systems and Technology at the Ministry of Higher Education

[email protected]

Dr.Alaa El-Ghamry

Professor and Head of the Department of Information Technology in the Arab Open University.

[email protected]

Certifications

Dec 2014Present

MCSE 2012

Microsoft® 

Microsoft® Certified Solutions Expert: Server Infrastructure

Dec 2014Present

MCSA 2012

Microsoft®

Microsoft® Certified Solutions Associate: Windows Server 2012

Jan 2013Present

Programing and developing using PHP

Arab Open University

Portfolio