Worldwide global Outplacement and Human Resource Consulting firm - 280+ offices in 86 countries
Positions held: Consultant/Trainer, Webmaster, Manager Web Products, Director Product Innovation
Corporate recognition: One of only three employees (in 32-year history) to receive highest corporate award: "da Vinci Award for Innovation". Recipient of corporate "Star Award" five consecutive years.
Training and Facilitation: Previously rated number one workshop facilitator in Mid-west region. Conducted more than 3500 hours live and web-based employee, separating workforce, and technology end-user training.
Training Event Innovation: Conceived of and implemented first web-based Training Event management approach and Calendaring and Registration management technology application in Outplacement industry in 1999 for 80,000+ users.
Global Product Deployment: Trained and coached European team and moved team out of dated FrontPage application into standard Corporate developed product, reducing labor required to maintain old site while significantly improving membership management and user ease.
New Product Development: assisted in fast-turnaround of new, 8000-plus membership platform creating data management efficiencies for product segment practice. Analyzed and advised on security model, and assisted global team with graphics creation, selection, and management. Trained end-users, and supported education, training and broader use of application. Generated more than 1M in revenue in only 8 months.
Key Customer Web Product Support: Directed team in training and management of 8 diverse Membership websites with more than eighty thousand transient and permanent members annually. Seamlessly transitioned large, legacy senior membership group from dated, unsupported domino-based website to a contemporary, global technology platform creating significant efficiencies for internal employees, while increasing value of product and overall membership participation.
Community Management: Conceived of and implemented first web-based Community training approach and technology application in Outplacement industry in 1997.
Policy: Identified a need for, developed and trained employees on Corporate policy on website standards, policy, privacy, and business process, reducing instances of additional costs related to litigation risk and vendor web development, while re-enforcing branding and content consistency.
Sales Communications: Requested to participate as team member on a variety of high sales-profile, Fortune 100 account presentations related to technology initiatives. Recognized by several Account Executive peers for fast turnaround of presentation support materials for several key presentations.
Account troubleshooting: Instrumental in assisting Sales team with challenging technology requirements for several Global projects for Fortune 50 accounts and major Universities.
Project Acceleration: Directed stalled web platform migration project (stalled for one-year) and completed migration of 64 key accounts from old platform to new in only 2.5 months.
Global Event Application Management: Directed all aspects and functioned as primary resource for Asia Pacific, EU, Latin America, and North America in management, training, troubleshooting, and use of Training Event delivery platform totaling more than 55k seats per year.
Specialized Event Management: Identified a need for, presented concept to business team(s), defined requirements and implemented an integrated New Membership Event Management approach to register new members into ongoing events, significantly reducing labor and IT resources required to maintain separate membership and event applications.