Karen Dugan

Karen Dugan


I am accustomed to a fast-paced environment where deadlines and quick decisions are a priority and handling multiple jobs simultaneously is a requirement. I enjoy a challenge and work endlessly to attain my goals. Constant communication with all levels of employees has strengthened my interpersonal skills. I am a firm believer in teamwork and have been responsible for several staff members who have proven their success under my supervision. I also have customer service expertise and extensive computer knowledge, which proves to be very effective in all lines of work. Currently, seeking a position within a Virginia-based, progressive organization where I can effectively contribute to operations in any capacity that best match my skills and experience.

Work History

Work History
May 2006 - Present

Equal Employment Oppourtunity Liaison

City of New York Department of Parks and Recreation
  • Handle and/or direct calls regarding EEO complaint and issues.
  • Represent the EEO officer at monthly EEO Counselor meetings and network with other agencies.
  • Work on special projects for EEO Counselor as available.
  • See Certification Section below
Dec 2004 - Present

Executive Assistant to Special Counsel

City of New York Deptartment of Parks and Recreation
  • Serve as liaison for Parks Department with general public, contractors, and other agencies divisions and City agencies for resolution of conflicts.
  • Research and prepare correspondence for the agency's Special Counsel.
  • Performing Due Diligence on case files to ensure all relevant evidence is collected.
  • Negotiating and arbitration of cases in the areas of breach of contract, economic damages, Torts and property damage and encroachment issues.
  • To date, secured over 1.25 million dollars in affirmative claim reimbursement.
  • Attend meetings as needed and handle confidential matters.
  • Serve as Equal Employment Opportunity liaison for the agency
  • Participate and assist in Special Events for all 5 boroughs
Aug 2008 - Jan 2010

Venue Coordinator

Event Premiere
  • Generated working relationships with lounges, clubs and restaurants in the Manhattan Borough.
2002 - Apr 2004

Consignment Gift Shop Manager

Secrets of the Valley
  • Responsible for total operation of gift shop and its inventory.
  • Tracked of 82 artist’s paperwork and their store display’s.
  • Maintained finances, purchasing, processing purchases and finance contracts.
  • Served as a liaison and representative with local artists and local businesses.
  • Gained expert knowledgeable in payroll, billing and order processing.
  • Daily responsibilities included sales of items, worked with money and daily bank deposits, problem solving, customer service, re-orders, scouting new artists and opening and closing the store.
  • Designed training manual for new hires.
  • Trained and supervised new employees.
  • Integrated the Point-Of-Sale Program modifying it to work for the consignment side of the business.





Conflict Management Training

Office of Administrative Trials and Hearings

Equal Employment Oppourtunity Training

Department of Citywide Administrative Service

Mediation Training

The New York State Equal Employment Oppourtunity Commission