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Karen S. Phommathep

Office Assistant- Receptionist- Data Entry- Customer Service

Work experience

Jun 2014Jun 2015

Team Leader/cashier

Tapioca Express Inc

​­​ Roseville, CA­​ ­ 

Title: Team Leader/Cashier (Part time)

  • Scheduling employee, bi weekly.
  • Inventory check, bi weekly.
  • Answering customer calls.
  • Take orders from customer, and ring them up.
  • Make drinks in a fast but accurate pace.
  • Provide excellent customer service.
  • Prepping and cooking all food items.
  • Made sure that all orders were correctly taken care of in a timely matter.
  • Prepped the food in the kitchen, and made sure all food was properly taken care of.
  • Supervising every employee is keeping the dining area and work station clean.
  • Closed the register at the end of the night, and properly take care of bank deposits.
May 2013Jun 2014

Graveyard Parcel Assistant

Tapioca Express Inc

Sacramento, CA­​

Title: Graveyard Parcel Assistant­ (Part Time)

  • Data Entry, made sure information on shipment was entered into database.
  • Sorting, Filing shipment locations and clients.
  • Copying and Scanning employee paperwork.
  • Controlled computer operated system to scan, palletize, and sort boxes for shipment.
  • Checked system database for shipment errors.  
  • Properly use palletizing equipments such as: scanners, pallet jacks, and labeling machine.
  • Preform quality control inspection.
  • Inventory control, manifesting, cleaning, loading and unloading  
May 2012May 2013

Jack In The Box

Jack In The Box

​­ Sacramento, CA­ ­

Title: Guest Services (Part Time)​

  • Take orders from walk-in customers and ring them up.
  • Made sure all orders were taken care of in a timely matter.
  • Provide excellent service to customer.
  • Prepping food and orders.
  • Cooking and frying food items.
  • Communication with team to ensure customer satisfaction.
  • Ensure all food and safety regulations are met when serving.
  • Kept front area clean and presentable.

Jan 2011May 2012


Manley's Donuts

​­ Sacramento, CA­​ ­

Title: Cashier (Part Time

  • Take orders from walk-in customers and ring them up.
  • Made sure store front was clean and presentable.
  • Prepping food and serving drinks.
  • Did a money count at the end of the day to make sure all sales amount are correct.
  • Deposited money into bank every week.


Aug 2012Dec 2017

Associates in Health Science

American River College

4700 College Oak Dr, Sacramento, CA 95841

Aug 2008Jun 2012

High School Diploma

Rio Linda Senior High School

6309 Dry Creek Rd, Rio Linda, CA 95673


Technical skills

Windows,  Microsoft Office, PDF, Social Media, Type 50+ WPM


Fluent in English, also able to speak Laos.