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Karen Lao

[email protected] | +971 56 499 1806

  • SAHARA TOWER 1, TIGER PROPERTIES BLDG. FLAT 1602, AL NAHDA, SHARJAH

Summary

Highly qualified and results driven Customer Service Executive  with extensive customer service experience in a logistics and air freight environment. A customer focused leader successful at managing assigned accounts and projects. With a well rounded background and admirable performance record in achieving company goals and objectives.

Work History

Jun 2012Apr 2015

SATSACO EXPRESS TRANSPORTATION PTE LTD

CUSTOMER SERVICE EXECUTIVE| SINGAPORE

  • Responsible for collections/deliveries, flight bookings and export shipment coordination;
  • Enters accurate data into the system database using ERP (Navision);
  • Handled queries, investigates & resolves complaints from customers & subsidiaries;
  • Prepare shipping documents like packing slips, Airway bills, manifests & responsible for permit declarations online through trade net;
  • Enforced the on-time shipment of cargoes to create exceptional customer experiences;
  • Did costing, invoicing and billing for all jobs completed and submits it to Accounting Department;
  • Liaise and coordinates with the Accounting Department concerning credit notes, debit notes & general payments with customers;
  • Reported transport performance metrics and monthly costs reports to executive team;
  • Established long-term customer relationships through prompt and courteous service;
  • Conducted monthly inventories of balance cargoes.

Sep 2008Apr 2012

TECKWAH LOGISTICS PTE LTD

SENIOR ADMIN ASSISTANT| SINAGAPORE

  • Managed and coordinated Hewlett Packard's demo program in the Asia Pacific Region;
  • Processed loan requests from HP Sales Team and inputting it into the database (Loan Management System);
  • Communicated with dispatchers, warehouses and customers regarding outgoing orders;
  • Correspondence with customers, HP Sales Representatives and Business Unit Managers on demo extensions, sales conversion;
  • Liaison to HP Engineers, customers and other parties concerned in investigating and resolving equipment problems, discrepancies and complaints;
  • Led warehouse improvement initiatives to advance operational efficiencies;
  • Prioritized order security, accuracy and on-time pickup and delivery;
  • Conducts weekly cycle counting and participates in the annual stock takes.

 

Feb 2004May 2007

DEPARTMENT OF THE INTERIOR AND LOCAL GOVERNMENT

LOCAL GOVERNMENT OPERATIONS OFFICER| PHILIPPINES

  • Provided clerical and administrative support to the Operations Director;
  • Organized and facilitated trainings and seminars in the Provincial and Local Government Units for Local Government Officials and Non-Government Organizations (NGOs) in relation to the implementation of the departments programs, projects and activities;
  • Liaison with other departments, other government agencies and non-government organizations in monitoring the departments programs;
  • Submits weekly, monthly and quarterly reports for various projects and initiatives being implemented by the National Government at the local government level.


Apr 2001Jan 2004

MCDONALD'S RESTAURANT TACLOBAN BRANCH

ASSISTANT MANAGER| PHILIPPINES

  • In-charge of crew shift scheduling, training & cross training;
  • Supervised, evaluated and identified crew with outstanding performance to be developed and trained for lead team positions;
  • In-charge of restaurant ordering and inventory system, analysing demand patterns and assessing supply count to ensure accurate and detailed supply ordering;
  • Maintained the organization of all storage rooms, coolers and freezers ensuring FIFO rule is followed;
  • Supervised 30+ crew per shift ensuring procedures for safe food preparation, assembly, and presentation are adhered to;
  • Managed and supervised the daily shift ensuring sales target are met and resolved employee and consumer complaints quickly and professionally.