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Karen Denise Iseabail Lane

Director, Business Technology & Workplace Solutions

Objective

To contribute to an organization that matches my passion for well-crafted and thoughtful process, information as asset, and the value of the individual.

Summary

 An IT leader specializing in technology strategy, business unit partnership and support, vendor relations, executive communication, process development, testing and training, requirements gathering/use case development, application integration, and forensic data analysis with experience managing multiple site/time zone projects and applications utilizing onshore and offshore resources from inception to execution. 

I am passionate about content, inclusion, and collaboration.  I work independently, delegate effectively and I am not afraid to get my hands dirty to deliver exceptional results. 

Work experience

March 2015present

Director, Business Technology & Workplace Solutions

Warner Bros., Inc.

Define and develop annual and ongoing technology strategy in conjunction with the business unit, focusing on home entertainment digital distribution.  Manage the RFP process with 3rd party vendors.  Gather and refine requirements for all client needs through in-depth knowledge of business processes, capabilities, and technology.    Define user experience.  Designed, developed, and manage a database for tracking the 4-year technology roadmap.  Provide forensic data analysis on request.  Support, lead and supervise efforts that require client involvement, such as testing, training and deployment activities.  Develop competencies in workplace technologies and the strategy to roll them out to the business unit.  Manage Executive Steering Committees, budgets and vendor relations. 

Jan 2012March 2015

Manager, Business Process and Analysis

Warner Bros., Inc.

Responsible for all trade spend processes and functionality for physical, digital and games home entertainment product, including interfaces to external vendors, BusinessObjects and SAP Financials using Salesforce, Siebel and Oracle.  Manage onshore and offshore project teams.  Provide functional expertise to the contracted support team.  Developed and currently administer the SharePoint presence for the group. 

Jan 2009Present

Principal Consultant/Owner

Black Oak Lane

Black Oak Lane is a small consulting firm that provides pro-bono technical services to the local arts community in the Santa Clarita Valley.

Feb 2010Jan 2012

Senior Program Analyst, PMO

Southern California Edison

Developed and implemented the engagement model framework and program management methodology exposed via a comprehensive graphical Wiki interface.  Implemented a series of integrated tools (primarily Rational) to support requirements traceability from the strategic plan through defect tracking.  Developed a project management training curriculum including business process mapping, detailed business requirements and quality assurance.  Created a comprehensive program schedule structure, using Microsoft Project and Kidasa Milestone, that feeds a consolidated leadership reporting process.  Perform industry and technology research for the PMO using Gartner and CEB.  Provide Quality Assurance services to program teams for methodology compliance.  Champion of Business Process Management.

Apr 2006Aug 2008

Manager, Sales, Marketing & Ticketing Systems

NBC Universal

Managed the systems that contributed 90+% of the revenue for the business unit, including all ticketing systems (onsite and online), access systems, CRM systems (both B2B and B2C) and financial reporting systems.Responsibilities included full life cycle requirements (business process definition, requirements analysis, user interface design, prototyping, database design, development, quality assurance, documentation, training, implementation and post-install support).

Aug 1997Nov 2005

Senior Consultant

Universal Studios Inc.

Designed and managed the creation and/or correction of several mission critical systems including Contract Accounting for Filmed Entertainment, the distribution accounting interfaces to SAP via TIBCO, the Universal Polygram integration system (PIPELINE), Returned Goods, Proof of Delivery and the sales to manufacturing interfaces. Responsibilities included full life cycle requirements (business process definition, requirements analysis, user interface design, prototyping, database design, development, quality assurance, documentation, training, implementation and post-install support).

May 1996Jun 1997

Senior Systems Consultant

Sebastian International

Planned and managed the initial phasing of the SAP R/3 implementation, including process analysis and training effort. Managed the infrastructure development project which included the hardware sizing for the SAP project, the creation of the internal data center and the development of a disaster recovery facility.

Nov 1995May 1996

Application Consultant

Buena Vista Home Video

Served as the design analyst for modifications to Marcam's PRISM, as well as managing the team status, quality assurance and group modification document library efforts.

Apr 1995Oct 1995

Implementation Consultant

Anthony Manufacturing

Managed the customization and implementation of a fully integrated Payroll, Human Resources and General Ledger system, in addition to planning the phased implementation of a closed-loop assemble-to-order manufacturing system.

Jan 1989Mar 1995

Team Leader/Developer

Pharmavite Corporation

Managed several mission critical business systems, such as Customer Order Management, Executive Reporting System (an early dashboard product I designed), Product Costing, Distribution Management and marketing support. Responsibilities included full life cycle requirements (business process definition, requirements analysis, user interface design, prototyping, database design, development, quality assurance, documentation, training, implementation and post-install support).

Aug 1988Jan 1989

Senior Programmer/Analyst

Wilsey Foods

Created and maintained a documentation library for the ERP system conversion from UNIX to AS/400. Partnered in the design of the new system and managed the hardware sizing, ordering and installation.

Jan 1987Aug 1988

Programmer Analyst

Pharmavite Corporation

Mentored new programming staff members.  Managed the user and software support for several mission critical systems.

Aug 1984Dec 1986

Analyst/Developer

Pan American Underwriters

Responsible for the design, coding, testing, implementation and maintenance of all assigned programming tasks.Also responsible for daily/monthly operations on a rotating basis.

Education

Jul 2013Present

MBA

Western Governor's University

Certifications

ITIL V3 Foundation

APMG in conjunction with the Cabinet Office (part of HM Government) and TSO
Dec 2010Present

Project Management Professional

Project Management Institute
Jan 2013Present

SCRUM Master Certified

Platinum Edge