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  • Over 2 years of Clerical experience
  • More than 2 years of Management experience in retail food service
  • Bilingual- English & Spanish: fluent written and spoken
  • Computer: Word, EXCEL, Power Point, Internet, Social Media, Typing - 46 wpm
  • Office equipment- fax, copier, scanner, telephone, 10-key calculator
  • Great interpersonal and customer service skills
  • Ability to multi-task efficiently with strong attention to detail
  • Excellent work attendance, punctual, enthusiastic with positive work ethics
  • Skilled in new hire training, recordkeeping, and filing and maintaining records
  • Focused, self-starter with the competencies of working without supervision
  • Experienced in translating articles and verbal dictations from Spanish to English

Work experience

Mar 2015Present

Medical Administative Assistant

Mid-Maryland Musculoskeletal Institute
  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
  • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
  • Helps patients in distress by responding to emergencies.
  • Protects patients' rights by maintaining confidentiality of personal and financial information.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Contributes to team effort by accomplishing related results as needed.
Sep 2014Feb 2015

Market Researcher

Inspired Green

  • Communicating with clients to understand and document the business objectives
  • Formulating analysis plans and acquiring client sign-off
  • Designing or assisting in the development of questionnaires and moderator guides to ensure the necessary data is captured
  • Updated 90 min reports containing data about daily calls
  • Making presentations—answering questions and instilling confidence
  • Outbound/Inbound calling
  • Attended daily team meetings.
  • Help to translate messaging from English to Spanish
  • Set retrofit appointments

Feb 2007Present

Care Giver

Self Employed

• Assist clients in addressing everyday personal needs such as toileting, bathing and grooming

• Perform light housekeeping activities such as cleaning, dusting and vacuuming

• Engage clients in physical and mental exercises prescribed by their doctors

• Escort on appointments with hair dressers and physical therapists

• Provide companionship on a daily basis by lending an ear or a shoulder to lean on

• Prepare food or oversee the preparation of food to ensure that hygiene standards are met and that doctors’ orders are being followed

• Manage laundry and ironing activities

• Run errands including grocery shopping, bills payment and mail handling 

• Oversee and care for children at employer’s residence and might live at employer’s home

• Arrange formulas and change diapers for infants

• Plan, prepare and serve meals to clients

• Clean and sanitize the children’s room and/or house

• Maintain healthy and hygienic environment in the home

• Organize and take part in children activities; games, crafts, reading and outings to ammuse and exercise

• Keep records of everyday activities and health information regarding each child

• Teach children in special hygiene and social development

• Participate in emotional well-being of children

• Discipline children in keeping with the methods requested by the parents

Feb 2011Dec 2011

Service Manager Trainee

Chipotle

Responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. Maintains a clean, organized line with properly functioning line equipment.
In addition to following Chipotles policies and procedures, principal my responsibilities included, but are not limited to:

Food Quality
Making sure great tasting, high quality food is served. Resolving food quality issues. Managing food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and enforcing the Daily Food Safety Checklist and food safety policies and procedures.

Customer Interaction
Resolving customer incidents and working to ensure positive customer experiences.

Team Management
Managing crew breaks, shift changes, shift meetings, and line schedules. Developing and cross-training all front of house Crew. Assisting with Crew performance reviews and the resolution of performance issues. Training and developing future Service Managers.

Office Administration
Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork. Overseeing office equipment and making sure office supplies are ordered as necessary. Ensuring the proper quantity of supplies are available as needed. Troubleshooting back of house computers and POS system.

Miscellaneous
Ensuring the line and reach-in cooler are organized and clean. Managing daily and weekly cleaning of the line, dining room, restrooms, and patio. Assisting with the execution of marketing promotions.

Sep 2008Oct 2009

Cashier/asst. Manager

CiCi's Pizza

Leading the restaurant team in successful day-to-day operations by example and consistent with the culture and values of CiCi's Pizza.

TEAM DEVELOPMENT
Effectively recruited, trained, and developed  team members through daily coaching, recognition, and performance reviews.  

 MANAGEMENT

Manages with an ownership mentality, ensuring 100% guest satisfaction at all times. Responsible for labor scheduling and food ordering and controlling costs to maximize profitability,  Supports management team in executing all operations systems.

 MISCELLANEOUS 

Building sales through in-store marketing. Controls profit and loss by following cash control procedures, maintaining inventory, managing labor, reviewing financial reports, and developing action steps to improve.  Ensuring that local and company safety and security standards are met.

Mar 2008Jul 2008

Personal Assistant

Walter Reed Hospital
  • Made travel arrangements,
  • Organized events/engagements,
  • Ran errands,
  • Managed appointments/ calendars,
  • Made reservations,
  • Placed orders,
  • Answering/returning calls,
  • Help in personal grooming
  • Companionship

Education

Feb 2015Mar 2015

CS50x3 Introduction to Computer Science

HarvardX (edx.org)

Introduction to the intellectual enterprises of computer science and the art of programming. This course teaches students how to think algorithmically and solve problems efficiently. Topics include abstraction, algorithms, data structures, encapsulation, resource management, security, software engineering, and web development. Languages include C, PHP, and JavaScript plus SQL, CSS, and HTML. Problem sets inspired by real-world domains of biology, cryptography, finance, forensics, and gaming. Designed for concentrators and non-concentrators alike, with or without prior programming experience.

Dec 2014Dec 2014

Workforce Development

Montgomery College

The program blends the latest FDA Food Code, food safety research and years of food sanitation training experience. Managers learn to implement essential food safety practices and create a culture of food safety. All content and materials are based on actual job tasks identified by foodservice industry experts.

Trust the only food safety program with roots in the foodservice industry to help you protect customer health, improve employee performance and preserve business reputation.

The ServSafe® program provides food safety training, exams and educational materials to foodservice managers. Students can earn the ServSafe Food Protection Manager Certification, accredited by the American National Standards Institute (ANSI)-Conference for Food Protection (CFP).

Sep 2014Nov 2014

Adult education

Frederick Comunity College
Jun 2010Aug 2010

Language Arts and Reading

Montgomery College
Feb 2005Nov 2005

Technician in Administration of Bussiness

Eco Colegio Paraguay
Feb 2000Nov 2004

Technician in Administration of Bussiness

Colegio E.M.D Dr. Fernando de la Mora

The knowledge gained in this technical career gives the students the possibility of becoming functional members of the community at the end of high school with capacity to hold administrative positions, including starting his own company. The student profile has the following capabilities: Application of administrative, accounting and legal tools, leadership and teamwork; as well as the ability to plan, organize, direct and control a particular business. We cultivate  in the student entrepreneurship and help strengthen their initiative and creativity by making available modern techniques of administration, accounting and economy which an entrepreneur of our time must posses.A

Certifications

Dec 2014Dec 2019

ServSafe Food Protection Manager Certification

National Restaurant Association 
Implement essential food safety practices and create a culture of food safety

Skills

athena

email

Costumer Service

Microsoft office

Social media

Telephone

SPANISH

ENGLISH

References

Dorcus Richards

Work for her family taking care of her son

Henry Guillen/ Manager

Worked together  during my time in Cici's Pizza

Mauricio Saratorga/Manager

Worked under the same regional manager in chipotle

Volunteer Work

Carroll Creek Montessori Public Charter School 

From September 2013 to present

Completed filing, coping, and other assigned duties in elementary school front office; Assisted with designing informational board in hallways; Provided support to teachers in the classrooms as needed.