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Work experience

Jan 2014Present

Operations Engineer

BMC at Mobily KSA
  • Coordinating for ACS phase2 implementation & UAT with Axiros & Mobily.
  • Monitoring the ACS and perform periodic health checks to maintain system stability & productivity.
  • Generating reports requested by customer.
  • Open, Monitor and track tickets, for incoming Incidents and Requests.
  • Receiving 24/7 calls from Mobily NOC, Customer Care, etc.) whenever any P1 issue is raised. 
  • Deal with all customer requests (Firmware batch upgrade, 3Goffloading batch configuration, etc..).
Apr 2013Dec 2013

Operations Engineer

INOVAR | Stingray Consultation at ZAIN KSA
  • Manage and operate INOVAR/ITS2 systems functionality, daily operation & maintenance, end to end troubleshooting over the network.
  • Open, Monitor and track ticket system, email system and phone for incoming Incidents and Requests.  Supporting for all operational tasks(Corporate subscriber activation's, linking Corporate's, Creating Short Codes, etc….).
  • Responsible to configure, test of new solutions within given timeline.
May 2012Dec 2012

Fraud Analyst

Stingray Consultation at ZAIN KSA
  • Handling daily Fraud KPI's & HURs.
  • Detection of new & high risk subscriber activities through fraud tools.
  • Generating different kinds of reports requested by management.
  • New Rate Plans, voice & data packages Testing. 
  • Physical Scratch Card Testing. 
  • Internal Fraud investigation. 
  • Handling Simbox Detection and Disconnection.
Jun 2011Apr 2012

Operations Engineer

Volubill | Stingray Consultation at ZAIN KSA
  • Monitoring Volubill mobile data charging system and perform periodic health checks to maintain system stability & productivity.
  • Open, Monitor and track tickets, emails and phone for incoming Incidents and Requests.
  • Receiving 24/7 calls from Zain(NOC, Customer Care, etc.) whenever any P1 issue is raised. 
  • Generating different kinds of reports requested by Customer.
  • Deal with all customer requests (Batch activation, Account checking, purging, Migration activities and Remaining Balance update, Reconciliation process).
May 2010Dec 2010

Site Assessment

Mobinil
  • Check the compliance of all Mobinil sites according to the protocol requirements for installation of base stations for mobile phone.
  • Generate all reports requested by management for sites status and changes needed.
  • Sending and following-up the modification needed of the in-compliant sites.
  • Measure all Mobinil sites with the NTI engineers to issue the sites certificate.
Jan 2009Apr 2010

Site Engineer

Thales Egypt

The working period has been conducted on Telephone, Intercom, Clock, Dynamic Display, Public Address, CCTV and Fire Detection systems in Cairo Metro line 3. 

  • System designing, Cable Routing, connection cabling & wiring diagram of all stations.
  • Cable length Calculation of all Systems for all stations.
  • System equipment and cabinets layouts design & checking site coordination drawings.
  • performing periodic site survey.

Education

Sep 2003Jul 2008

Bachelor of Electronic and Communication Engineering

Arab Academy for Science, Technology & Maritime Transport
  • Graduation GPA: 3.1

  • Graduation Project Grade: Excellent

Languages

  • Excellent command of Arabic written / spoken.
  • V.G. command of English written / spoken.

Skills

UNIX
Operational usage
Toad
Microsoft Office (MS-Excel, MS-Word, MS-PP)

Reference

Furnished upon request.