Kareem Emam

Work History

Work History
Jan 2014 - Present

Operations Engineer

BMC at Mobily KSA
  • Coordinating for ACS phase2 implementation & UAT with Axiros & Mobily.
  • Monitoring the ACS and perform periodic health checks to maintain system stability & productivity.
  • Generating reports requested by customer.
  • Open, Monitor and track tickets, for incoming Incidents and Requests.
  • Receiving 24/7 calls from Mobily NOC, Customer Care, etc.) whenever any P1 issue is raised. 
  • Deal with all customer requests (Firmware batch upgrade, 3Goffloading batch configuration, etc..).
Apr 2013 - Dec 2013

Operations Engineer

INOVAR | Stingray Consultation at ZAIN KSA
  • Manage and operate INOVAR/ITS2 systems functionality, daily operation & maintenance, end to end troubleshooting over the network.
  • Open, Monitor and track ticket system, email system and phone for incoming Incidents and Requests.  Supporting for all operational tasks(Corporate subscriber activation's, linking Corporate's, Creating Short Codes, etc….).
  • Responsible to configure, test of new solutions within given timeline.
May 2012 - Dec 2012

Fraud Analyst

Stingray Consultation at ZAIN KSA
  • Handling daily Fraud KPI's & HURs.
  • Detection of new & high risk subscriber activities through fraud tools.
  • Generating different kinds of reports requested by management.
  • New Rate Plans, voice & data packages Testing. 
  • Physical Scratch Card Testing. 
  • Internal Fraud investigation. 
  • Handling Simbox Detection and Disconnection.
Jun 2011 - Apr 2012

Operations Engineer

Volubill | Stingray Consultation at ZAIN KSA
  • Monitoring Volubill mobile data charging system and perform periodic health checks to maintain system stability & productivity.
  • Open, Monitor and track tickets, emails and phone for incoming Incidents and Requests.
  • Receiving 24/7 calls from Zain(NOC, Customer Care, etc.) whenever any P1 issue is raised. 
  • Generating different kinds of reports requested by Customer.
  • Deal with all customer requests (Batch activation, Account checking, purging, Migration activities and Remaining Balance update, Reconciliation process).
May 2010 - Dec 2010

Site Assessment

Mobinil
  • Check the compliance of all Mobinil sites according to the protocol requirements for installation of base stations for mobile phone.
  • Generate all reports requested by management for sites status and changes needed.
  • Sending and following-up the modification needed of the in-compliant sites.
  • Measure all Mobinil sites with the NTI engineers to issue the sites certificate.
Jan 2009 - Apr 2010

Site Engineer

Thales Egypt

The working period has been conducted on Telephone, Intercom, Clock, Dynamic Display, Public Address, CCTV and Fire Detection systems in Cairo Metro line 3. 

  • System designing, Cable Routing, connection cabling & wiring diagram of all stations.
  • Cable length Calculation of all Systems for all stations.
  • System equipment and cabinets layouts design & checking site coordination drawings.
  • performing periodic site survey.

Education

Education
Sep 2003 - Jul 2008

Bachelor of Electronic and Communication Engineering

Arab Academy for Science, Technology & Maritime Transport
  • Graduation GPA: 3.1

  • Graduation Project Grade: Excellent

Languages

  • Excellent command of Arabic written / spoken.
  • V.G. command of English written / spoken.

Skills

Skills

UNIX

Operational usage

Toad

Microsoft Office (MS-Excel, MS-Word, MS-PP)

Reference

Furnished upon request.