Front Office Manager
Helnan Palestine Hotel, Alexandria, Egypt
Effective planning to build a well-organized system & mapping out obstacles.
Active role in setting up budgets as per company guide lines.
Ensuring Impeccable Arrival/Departure experience.
Responsible for creating Helnan signature arrival experience with the right mix of people & technology throughout the guest journey.
Setting clear objectives, performance standards & achievable targets.
Ability to create positive work culture by encouraging the team to work together. Ability to handle change & experienced in managing change in the department. Contribution to revenue maximization by creating new packages for up selling.