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A strategically driven individual with a creative thought process towards achievement of organizational growth objectives. Strong guest engagement skills & communication, interpersonal relations, negociation& organizational skills. Skilled at building cohesive & highly productive teams. Excellent time management, organizational & employee skills. Committed to the highest levels of professional & personal excellence.

Work experience

Jun 2015Present

Front Office Manager

Helnan Palestine Hotel, Alexandria, Egypt

 Effective planning to build a well-organized system & mapping out obstacles.

 Active role in setting up budgets as per company guide lines.

Ensuring Impeccable Arrival/Departure experience.

Responsible for creating Helnan signature arrival experience with the right mix of people & technology throughout the guest journey.

Setting clear objectives, performance standards & achievable targets.

Ability to create positive work culture by encouraging the team to work together. Ability to handle change & experienced in managing change in the department. Contribution to revenue maximization by creating new packages for up selling.

Apr 2012May 2015

Guest Service Manager , Asstisstance Front Office Manager

Rezidor , Radisson Blu Dubai

 Excellent knowledge of PMS i.e., Opera ver. 5.0. 2 with hands on experience of training fresher's.

Training & developing team to deliver exceptional level of service which enhances Medialla(GSS) scores

Make sure all guests receive prompt and personal recognition Effectively

handling guest issues & complaints, Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy Propose and implement effective marketing strategies to maximize hotel occupancy levels.

Controlling cost by scheduling the manning & lessening of wastage of resources, Assist with check book accounting, operating budgets, P&L statements Supervising Valet procedures to ensure smooth operations, Identify process improvement to achieve financial and service goals.

Supervise the billing and cash processes to ensure compliance with company standards.

Conducting regular & well prepared performance appraisals

Jun 2010Mar 2012

Front Office Executive

Corp Executive Hotel

 Responsible for supervising, training & evaluating staff, conducting inventories & creating supply requisitions, escorting & welcoming guests upon arrival & assisting the rooms division in room blocking & inventory management Responsibilities included handling check in, check outs, guest complaints, communication with travel agencies for bookings, handling group reservations, handling cash.




Arabic &English


Certificate of International computer Driving license (ICDL)


        Certificate of International computer Driving license (ICDL)

        Certificate of Guiding Tourism from The Egyptian Ministry of Tourism

        Certificate of Employee of the month for dedicated and extraordinary performance.(IGH)

        Certificate of Employee of the Year for dedicated and extraordinary performance. (Coral Hotels)

        Certificate of Manager of the Year for dedicated and extraordinary performance (Radisson Blu)


            Mandy Kowenburg Rooms Division Manager (Armani Hotel, Dubai)

            Ozlem Kanbak Rooms Division Manager (Park Inn, Istanbul)

            Khamis Kazzaz General Manager (Radisson Blu Resort , Sharjah)

            Enan Galaly Chairman(Helnan International Hotels)

            Ahmed Ali Room Division Manager Helnan Palestine Hotels

Personal Information

Nationality: Egyptian

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