Partnering with sales and operation teams within American Express to Manage Corporate Programs and making sure that Fulfillment is made to all the needs of the client.
Training and mentoring team of 3 Dedicated Business Analysts responsible for managing the Merchant Blocking placed on Corporate Cards.
Providing analysis on Global Client Spend and setting up various limits on programs. Establishing new control accounts at different levels of the hierarchy and maintenance of the control accounts and card members in mainframe. Collecting Financials and Corporate Agreements from Client and reviewing them for setup of program with approval of better credit limit.
Developing Dashboards & Updates for multiple teams for better inventory management and identifying processing gaps.
Seeking out and acting on both internal and external customer/client feedback. Responding as quickly as possible to customer/client requests and needs as a priority. Providing tailored consultative service to the customers.Pro-actively engaging in process excellence and innovating various methods by partnering with various teams to deliver in lesser time period & at minimal cost.