Communications and Enrollment Service Representative/Member Outreach
DHS, Iowa Medicaid Enterprise (Contractor)
Technical and writing support. Develop and implement effective communication solutions. Research, write, edit, and review content for printed and online material.Ensures all materials meet internal and external business and legal standards. Follow the department’s guidelines, and approval processes. Assist with Identifying improvements and areas of improvement for more efficient communication. Internal and external communications.Member and provider Outreach.Present at community and annual meetings,Liaison for members and providers escalated issues. SME for transition to Managed Care. Quality Assurance . Write RFI's . Manage member correspondences . Educate the public and internal staff members on policy updates. Assist in writing scripting for the call center, Report and handle HIPAA violations . Edit member and provider handbooks. Schedule, plan, and advertise for public meetings and events.