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Work History

Oct 2015Present

Communications and Enrollment Service Representative/Member Outreach

DHS, Iowa Medicaid Enterprise (Contractor)

Technical and writing support. Develop and implement effective communication solutions. Research, write, edit, and review content for printed and online material.Ensures all materials meet internal and external business and legal standards. Follow the department’s guidelines, and approval processes. Assist with Identifying improvements and areas of improvement for more  efficient communication. Internal and external communications.Member and provider Outreach.Present at community and annual meetings,Liaison for  members and providers  escalated issues. SME for transition to Managed Care. Quality Assurance  . Write RFI's . Manage member correspondences . Educate the public and internal staff members on policy updates. Assist in writing scripting for the call center, Report and handle HIPAA violations . Edit member and provider handbooks. Schedule, plan, and advertise for public meetings and events. 

Aug 2013Apr 2015

Account Coordinator

DHI (dice.com)

Provided support for a book of business worth $8 million, Created & presented custom activity reports , Troubleshooting,Upsell products, Provided feedback to increase ROI, Provided updates to the website and crm, Trained clients on how to use the website,SME on technology trends and talent, Reported website problems to development,  Built new contract opportunities and quotes using Salesforce.com,Held large and small group trainings via webinars on website utilization and market trends, set up and worked with third party ATS vendors. Boolean search expert.work closely with C-level management internally and externally, Create personalized reports to showcase ROI. Met monthly sales and renewal quotas. SME expert on social recruiting and how to build personal and company brand. 

Apr 2012Aug 2013

Event Coordinator, Custom Sales Rep

Golden Openings Inc. 

Maintained stock &  ordered supplies, Packaged and shipped products, Planned local Grand openings and Ground breaking ceremonies, Updated website products,Worked closely with vendors,Managed online orders, Worked close with customers to customize their order needs,Supervised Grand openings and ground breaking events to make sure they were executed correctly from beginning to end

Education

Aug 2010Jul 2013

BA in Communication Studies

Iowa State university 
Aug 2006Jun 2010

AA in Liberal Arts

Marshalltown Community College

2006 - Women's Basketball , 2007 - Women's Volleyball

Skills

Adaptable & Organized
  • Ability to obtain and process Information
  • Ability to plan, organize and prioritize work
  • Multitasking
  • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
Communication
  •  Proven relationship-builder with unsurpassed interpersonal skills.
  • Ability to Verbally Communicate with Persons Inside and Outside the Organization
  • Selling skills
  • Technological communication    
  • AP
  • Technical writing    
  •                                                                                                                                                                                                                                                                                                                  
Technical

Computer-literate performer with extensive software proficiency covering wide variety of applications 

  • Salesforce.com
  • Microsoft Office, Excel, PowerPoint,Word
  • Google docs
  • Boolean searching
  • Computer Mediated communication
  • ATS
  • Adobe
  • webx and clearslide
  • Sharepoint