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Extra-Curricular Activities

  • Participated in organizing events TEDxSITM, communiqué14, Aarambh 2014,International Research Conference
  • Committee member for Prevision SITM Annual Telecom Forecast at Symbiosis Institute of Telecom Management.
  • Voluntary participation for SITM SPARSH committee- For organizing Blood donation camp, Generating funds for a      providing books & stationery to village students, Provide platform for handicraft sale
  • Active member of corporate Interaction team for inviting delegates on various occasions.

Research Project (2013-15)

  • Identifying and Exploring  Innovation Areas of Indian Telcos
  • Understanding telecom ecosystem & its integration with LBS/ Cloud based services.
  • Innovation process adopted by innovative companies like OTTs, Apple, Google etc
  • Trends in the information industry and their impact/opportunities for Telcos
  • Study the initiatives by industry association for promotion of innovation in India.

Certifications during MBA ( 2013-15 ):

  • ITIL V3 Foundation:- TÜV SÜD
  • BCMS Implementation ISO 22301:2012 Implementer:- TÜV SÜD
  • Revenue Assurance Foundation:- TMForum
  • EMC 30 hours course on Information Storage Management and Cloud Computing       

Hobbies /Interests

  • C.

Special Achievements / Awards

  • Awarded outstanding performer (2007) from our client VF for excellent process delivery & matured customer relationship.
  • Top performer for Consecutive 10 months in a team of 120 + professionals in Global B2B process of VF (Patni Computer System Pvt Ltd).
  • Qualified GATE-2006 with a score of 376 and AIR 1827.

Work experience

Apr 2014May 2014

MBA Summer Internship

Xalted Information Systems Pvt. Ltd
  • Worldwide study on Telecom Laws, Regulations, Policies and Legislations on Lawful Interception
  • Consolidated reporting on Xalted Products & Services offering for National Security & CSP.
  • Proposal/RFP documentation to articulate Xalted Products offerings as per need of customer.
  • Documentation on Telecom Laws/Legislations for Lawful Interception in 31 countries for future reference while scaling new market.
Dec 2012May 2013

Support Engineer NOC

Lumata Digital India Pvt Ltd
  • GNOC Operation & Maintenance for our global client(B2B) using Nagios & JIRA by integration of Nagios (Monitoring tool) and made escalation pages in JIRA (Ticketing tool) within SLA in 24 *7 environment with timely reduction of disk space using putty & defining scope of automation for process optimization by integrating UNIX/Linux/SQL script with server/Nagios
  • Played key role in migration, deployment & integration of newly setup GNOC (OSS)
  • Prepared documentation, knowledgebase by requesting IT department to provide common shared space for team & scripts for different severity of incidents using my past exposure in ICT domain which is still in use & followed/optimized within process
Jun 2009Nov 2012

Senior Engineer

Comviva Technologies Ltd
  • FCAPS/Health check of 1500+ VAS Server- MMSC,SMSC,USSD,MCA,CRBT via HP OVO
  • To monitor and resolve fault in network and provide RCA using HP SM(Service Manager)
  • Managed Services NOC project migration, integration and O&M with HP OVO (OSS)
  • Analysis, documentation & reporting of Disk Utilization, network utilization outage & congestion
  • Handled team of 25+ trainee for bulk closure of tickets using ICRM & CRMNext along with shift scheduling, roster management, work allocation & reimbursements of trainees
  • Regular audit and reporting of Disk Space for Database/Tapping/Roaming Servers
May 2006May 2009

Senior Analyst

Patni Computer Systems

  • To provide on call technical support and Sales Support to global client Vanity Fair employee (B2B)
  • Support client account management, hardware and Software problems via TIVOLI (Ticketing Tool)
  • Support client data storage/backup/recovery of data, setting policies for backup- Daily/Weekly/ Monthly/Yearly/Differential backup, using NETVERITAS based on client requirement, Incremental backup, Full back up, Remote backup, and onsite/offsite backup of Data / information.
  •  Support Lotus Notes, Dominos Server, SAP, Mainframe, AS 400, PeopleSoft, ERS , Mainframe
  • Interacting with client on a regular basis for daily critical issues and updates via conference call


  • To provide on call technical support and Sales  Support to US & UK client (B2C) for troubleshooting and Pre-sale of Linksys(Cisco), Netgear, D-Link networking products
  • Taking remote access of customer computer using WebEx and resolving all network problems
  • Troubleshooting of  Products - modem, router, network adapters, switches, print servers etc
  • Pitching customers for paid support and also convincing customers to purchase new products
  • Generating revenue by paid support of “Out of Warranty Product “or selling products to customer

Resume Summary

I have exposure of 7 Years working in ITes & Telecom domain in B2B & B2C environment working with domestic & International Clients in diverse fields Networking, Backup & Storage, Remote Infrastructure Management, Internet Security, Telecom GNOC(Global Network Operation Centre), Airtel Managed Services team NOC(Network Operation Centre) domain.

I had been part of Pre-sales (creating Proposal/RFI/RFQ/RFP), Sales, Post-Sales team (RMA, Paid Support, Extended warranty, Out of warranty Products).


Jun 2013Mar 2015

MBA (Telecom Management), Dual Specialization :- Systems & Finance

Symbiosis Institute of Telecom Management (Symbiosis International University)

SITM is a pioneer management institute in the field of Telecom and IT. Established in 1996 and the first of its kind in the entire SAARC region, the institute has come a long way and has provided the ICT industry with eminent telecom and technology managers. The institute has been at par with this dynamic industry providing its students with best in class education, facility and environment to grow and learn.

Jun 2002May 2006

B.E ( Computer Science & Engineering)

Gandhi Institute of Engineering and Technology

Only college in Eastern India to acquire 3.20 CGPA out of 4 by NAAC (UGC) awarded with "A" Grade for the period of 2008-2013 & the only college in Orissa having Highest Accreditation from NBA (National Board of Accreditation (AICTE)) for exhibiting highest standard in technical education.

Personnel Details

  • Full Name : Kapil Dev Pandey
  • Total ICT Experience : 7 Years
  • DOB: 18 April 1983
  • Passport: G1121940
  • PAN NO: AQCPP2611A
  • Immediately Available


Tools Knowledge

Network Operation Center (NOC)/ Remote Infrastructure Management (RIM): - HP OVO, Nagios, Tivoli, WebEx – Network Monitoring Tools.
Backup & Storage using DAS/SAN/NAS technology implementation: - Net VERITAS
Information Security cryptography standards for end-to-end enterprise IT/Telecom Infrastructure management, Hardware Security Module (HSM) used in banks for encryption & decryption following DES/RSA/WEP/WPA standard with client specified bit of encryption and soft remote for identity management.
Cloud Computing offerings with Integration of cloud based services: - Dominos Server, Lotus Notes, and Middleware Applications- SAP, MAINFRAME, AS400

IT Skills

Cloud Computing, Storage & Backup, Data Centre Networking, Internet Security, SAN, NAS, M2M, MPLS, IPv6, BYOD, IMS,  SAP, Mainframe, AS 400,Domino’s Server, Lotus Notes, Networking, Internet Security, ,PeopleSoft, ERS,SQL

Telecom Skills

GSM,SS7,VAS,LINUX/UNIX, MTP, SCCP, MAP, ISUP, TCAP, OMAP, SMS (SMSC-COMVERSE, LOGICA & ANAM), Application SMSC , Welcome Server (TAPIN Server), MCA/VMU (Missed Call Alert/Voice Mail Unit ), M-Gateway (Viking), DP-6, SMPP, MAP, WAP, LINUX/UNIX, Networking.

Interpersonnel Skills (Team Building Skills)

I have good technical, analytical, logical and people management skills. I believe in working honesty in highly disciplined, organized, systematic manner with formal documentation and mature delivery of services. 

I believe for success, one need to work in coordination, cooperation & collaboration by respecting every individual’s strengths and Weakness to create an environment of innovation, automation, optimization and continual service improvement which provide self-motivation along with motivation of team whose victory will create history.