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Performance-driven, highly analytical and resourceful professional with repeated success in providing solutions for network infrastructure deployments. Proven ability to deliver enhancements on time and with minimal to no impact ensuring business continuity. Talented in developing effective server and networking strategies through the application of highly developed problem solving skills. Expert administration and troubleshooting skills for all Microsoft operating systems and Windows Server products. Team player with reputation for providing excellent user service; tenacity to work with demanding clientele. Able to travel and maintain a flexible work schedule.


Active Directory, Cisco VPN, Orion Network Performance Monitor (SolarWinds), LAN, WAN, TCP/IP, Wireless


Microsoft Office XP/2003/2007/2010, Microsoft Exchange 2003, Blackberry Enterprise Server, Altiris Software Deployment. Microsoft Project, Microsoft Visio, SQL Server, Crystal Reports, Adobe Professional, Microsoft ActiveSync,Symantec Antivirus Enterprise Edition, Symantec Ghost, Symantec pcAnywhere, Symantec Backup Exec, WinZip.


Dell, HP, IBM, Apple


Microsoft Windows Server NT/2000/2003/2008, Windows XP, Windows Vista, Windows 7, MAC OS X

Work experience

Aug 2003Jun 2010

Manager, Network Systems

  • Solely responsible for the support and maintenance of 50 Windows 2000/2003 servers with minimal downtime over a five year time period.
  • Managed and created new user accounts in a Windows 2003 Active Directory and Exchange 2003 environment. Created distribution lists, local/global sharing public accounts, and shared calendars; created account and file security policies, and installed, configured and maintained printer objects.
  • Monitored and configured Orion Network System Tools to monitor servers, internet connections and routers for outages and disk space usage. Immediately addressed any issues.
  • Maintained Windows WSUS servers to ensure Microsoft updates were installed in a timely fashion.
  • Utilized Symantec Antivirus Corporate Edition to ensure protection of all workstations.
  • Supervised server backups using Symantec Backup Exec and IBM 3100 tape library system and performed restorations of data resulting in approximately 100% recovery of lost files, seven years of preservation and security of data for disaster recovery.
  • Required to be available 24 hours a day, 7 days a week to support associates, internally and externally and all remote facilities.
  • Investigated emerging network technologies, (Wireless, VoIP, MPLS, Mobility), and implemented several solutions which improved the efficiency within the corporation.
  • Experienced Microsoft Exchange 2003 Administrator for Corporate Email service.
  • Installed BlackBerry server and integrated with Exchange 2003 supporting 65 users.Handled all monitoring and repairing of hardware and database software.
  • Monitored and responded to corporate help desk issues in relation to Windows problems, questions and concerns.
  • Maintained, analyzed and repaired all desktop/laptop computer systems, hardware and computer peripherals (printers, modems, memory, network and video cards) for 200+ associates at corporate, remote facilities and satellite offices, on a 24/7 basis.
  • Built and installed new PC based systems and upgraded existing hardware and software for all associates.
  • Maintained 10 distinct Windows builds for deployment, via Altiris, to meet the specialized needs of various departments such as Finance, Production, and Retail.
Apr 2004Feb 2005

Point of Sale Quality Assurance/Supervisor

Hickory Farms, Inc

§Developed and designed manual for helpdesk associates for use to answer questions and give instructions on the operation of the POS software and equipment.

§Answered questions and gave instructions to the call center associates working with retail managers; handled escalated calls to ensure customer satisfaction

§Oversaw expediting of replacement hardware and software to retail store ensuring minimization of down-time.

§Recorded suggestions and requests about the POS system, from field staff, on an Excel Enhancement spreadsheet to be referred to for making improvement in next year’s hardware and software.

§Created and executed test plans for Point of Sale system utilizing Microsoft Access and .NET databases, and related tools for functionality, accuracy, and made suggestions for improvements to current processes.

Oct 2003Apr 2004

Point of Sale Helpdesk Technician

§Analyzed, supported and did troubleshooting of hardware and software for customer base of 750+ stores via pcAnywhere for retail season.

§Installed Windows via Symantec Ghost and replaced non-functioning hardware, including printers, scanner guns, modems, memory chips and system fans before shipment to retail stores.

§Explained in detail how to set up Point of Sale (POS) machines and walked the manager through initial store setup and software configuration.

§Tested returned hardware (printers, scanners and computers) preparing equipment for storage to be utilized next retail season.