Performance-driven, highly analytical and resourceful professional with repeated success in providing solutions for network infrastructure deployments. Proven ability to deliver enhancements on time and with minimal to no impact ensuring business continuity. Talented in developing effective server and networking strategies through the application of highly developed problem solving skills. Expert administration and troubleshooting skills for all Microsoft operating systems and Windows Server products. Team player with reputation for providing excellent user service; tenacity to work with demanding clientele. Able to travel and maintain a flexible work schedule.
Active Directory, Cisco VPN, Orion Network Performance Monitor (SolarWinds), LAN, WAN, TCP/IP, Wireless
Microsoft Office XP/2003/2007/2010, Microsoft Exchange 2003, Blackberry Enterprise Server, Altiris Software Deployment. Microsoft Project, Microsoft Visio, SQL Server, Crystal Reports, Adobe Professional, Microsoft ActiveSync,Symantec Antivirus Enterprise Edition, Symantec Ghost, Symantec pcAnywhere, Symantec Backup Exec, WinZip.
Dell, HP, IBM, Apple
Microsoft Windows Server NT/2000/2003/2008, Windows XP, Windows Vista, Windows 7, MAC OS X
§Developed and designed manual for helpdesk associates for use to answer questions and give instructions on the operation of the POS software and equipment.
§Answered questions and gave instructions to the call center associates working with retail managers; handled escalated calls to ensure customer satisfaction
§Oversaw expediting of replacement hardware and software to retail store ensuring minimization of down-time.
§Recorded suggestions and requests about the POS system, from field staff, on an Excel Enhancement spreadsheet to be referred to for making improvement in next year’s hardware and software.
§Created and executed test plans for Point of Sale system utilizing Microsoft Access and .NET databases, and related tools for functionality, accuracy, and made suggestions for improvements to current processes.
§Analyzed, supported and did troubleshooting of hardware and software for customer base of 750+ stores via pcAnywhere for retail season.
§Installed Windows via Symantec Ghost and replaced non-functioning hardware, including printers, scanner guns, modems, memory chips and system fans before shipment to retail stores.
§Explained in detail how to set up Point of Sale (POS) machines and walked the manager through initial store setup and software configuration.
§Tested returned hardware (printers, scanners and computers) preparing equipment for storage to be utilized next retail season.