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Work experience

Youth Supervisor/Case Manager

Ross IES

·Leading the Youth Department to serve our local youths.

·Managing the youth programs to meet State's requirements.

·Solving daily issues and follow-up with customer's complaints.

·Setting up goals and keeping all type of communications available for case managers.

·Keeping records and supplying corporate and state with information when needed.

·Interviewing participants and determine their eligibility.

·Counseling and aid participants to gain employment skills.

·Referring clients to community resources and other organizations.

·Training staffs on new policies or technology.

·Working with Job Developers to place participants into employment.

·Training disabled participants to use different technology to access computer.

Mar 2000May 2002

Computer Operator

Rogers Department Store

· Ran daily back ups.

· Wrote commends to start and stop computer systems.

· Troubleshooted computers, registers and printers

· Rewrote FoxPro applications.

· Ran daily transactions and transferred to bank electronically.


Aug 1996Jun 2001


Davenport University


To obtain a position in a professional environment that will allow me to utilize my talents in a stable and consistent atmosphere that offers a team based supportive culture.